topic Re: Video history clips short and patchy in Cameras and Doorbells

Video history clips short and patchy

CameraGuy — Thu, 08 Aug 2024 14:31:53 GMT

Everything had been working fine until about a week ago. It’s connected to the weather proof cable and power source but now any history clips will only play around 5 seconds max then either freeze or say camera unavailable. The entire camera timeline is dotted with intermittent ‘camera unavailable’ patches every few minutes.

Whats happened?! Anyone else having this issue?

Re: Video history clips short and patchy

MplsCustomer — Fri, 09 Aug 2024 15:54:31 GMT

@CameraGuy

Is your USB plug seated tightly in the bottom of your camera, with no corrosion or water in the plug?

Re: Video history clips short and patchy

EmptyNester — Sat, 10 Aug 2024 00:29:18 GMT

How frustrating. If the camera is less than a year old there is a good chance Google will replace it. Here is the link to open a support ticket and speak with a tech person and see what they say...

https://support.google.com/googlenest/gethelp

Re: Video history clips short and patchy

CameraGuy — Sun, 11 Aug 2024 09:42:13 GMT

Checked cable and all is fine. I’ve tried adjusting down all the video quality and events settings as much as possible and still no luck.

Re: Video history clips short and patchy

CameraGuy — Sun, 11 Aug 2024 09:43:04 GMT

Thanks. Wasn’t aware and now thinking about trying this option. I just don’t understand why it would do this all of a sudden.

Re: Video history clips short and patchy

EmptyNester — Sun, 11 Aug 2024 17:24:42 GMT

So, even though you are supplying power to the camera there is a chance that the internal battery is dying. If that is the case the camera will fail even when plugged in.

Looking forward to hearing what the Google person says. You can always ask to escalate your call to a level 2 person if you don't feel you are making any progress.