Battery Doorbell went offline. I removed it from the home app and factory reset it. Won't add.

bverdera — Mon, 19 Aug 2024 19:42:01 GMT

Battery Doorbell went offline. I removed it from the home app and factory reset it. I am unable to add it back. Tried adding it on my IOS and my partner's android. No luck. No errors.

Re: Battery Doorbell went offline. I removed it from the home app and factory reset it. Won't add.

SoriaD_ — Fri, 23 Aug 2024 18:47:01 GMT

Hi @bverdera,

We're sorry to hear you're having trouble connecting your Nest Doorbell to the Google Home app. We're here to help!

Let me give you a hand with this situation. To start, let me ask you if you try these troubleshooting steps:

Quit and restart the Nest or Google Home app. This can often resolve temporary software glitches.
Ensure Bluetooth is enabled. Turn Bluetooth off and then back on to refresh the connection.
Restart your phone or tablet. This can also help address software-related issues.
Toggle airplane mode. Turn on airplane mode, then turn off Bluetooth and Wi-Fi. Wait a few seconds, then turn them back on. This can force the device to re-establish connections.
Try a different device. If possible, test the connection using a different smartphone or tablet.
Restart your modem and router. A router or modem reboot can sometimes resolve network-related problems.

If these steps don't resolve the situation, please provide more details and we'll be happy to assist you further.

Best regards,
Douglas.

topic Battery Doorbell went offline. I removed it from the home app and factory reset it. Won't add. in Cameras and Doorbells

Battery Doorbell went offline. I removed it from the home app and factory reset it. Won't add.

Re: Battery Doorbell went offline. I removed it from the home app and factory reset it. Won't add.