topic Re: Can't view video history on Google Home in Cameras and Doorbells

Can't view video history on Google Home

GregWinOregon — Sun, 25 Aug 2024 16:37:23 GMT

I have several older Nest cameras (non-battery) which work fine on my Nest app. But on my PC web browser I recently switched from https://home.nest.com/ to https://home.google.com/ and am now unable to see video history. I read some 2022 posts saying support for video history on Home was being added for older cams - has this not happened yet? I have a current Nest Aware Plus subscription.

Re: Can't view video history on Google Home

EmptyNester — Sun, 25 Aug 2024 16:42:48 GMT

Short answer: Just keep using home.nest.com. It is much better than the newer home.google.com.

It turns out that you need to one-by-one 'move' your gen 1 cameras over to the Google Home app. But once you do that the cams are no longer viewable in the NEST APP or home.nest.com.

Re: Can't view video history on Google Home

GregWinOregon — Sun, 25 Aug 2024 16:48:36 GMT

I switched because I was no longer able to log in to home.nest.com. I click on "Sign in with Google" and it just returns to the sign in page without letting me do it. This started a couple weeks ago. I tried email to # but no reply.

Re: Can't view video history on Google Home

EmptyNester — Sun, 25 Aug 2024 16:52:25 GMT

I'm not 100% sure on this butIt sounds like you might be getting caught up in Google's 2-factor authentication. It is a bit wacky.

Are you definitely using a GMAIL account for your login?

Check out this link and see if it helps....

https://support.google.com/googlenest/answer/9794520?hl=en

Re: Can't view video history on Google Home

GregWinOregon — Sun, 25 Aug 2024 17:04:42 GMT

I have a Google account, obviously, but my email is with Comcast. It worked fine until recently. So I had two-factor authentication off in my account, but just turned it on. But when trying to login at home.nest.com it does not send me a text to verify and the same thing happens where it takes me back to the login page.

Re: Can't view video history on Google Home

EmptyNester — Sun, 25 Aug 2024 18:31:50 GMT

I don't think it comes thru as a text message. Try installing Google on your phone and logging it. Then try again and see if you get a message on the phone that way.

If not I think your next step is to speak with Google Tech support. To do that you open a support ticket and answer the questions and you will then be able to speak with someone.

Here is the link to get you going...

https://support.google.com/googlenest/gethelp

Re: Can't view video history on Google Home

GregWinOregon — Sun, 25 Aug 2024 18:42:04 GMT

Thanks for your time!