topic Re: Suddenly not getting Nest Doorbell notifications in Cameras and Doorbells

Suddenly not getting Nest Doorbell notifications

cookywook — Wed, 11 Sep 2024 13:00:56 GMT

Hello,

As of this morning, I'm suddenly not getting any notifications from my Nest Doorbell to my Google Pixel phone. Specifically I'm not getting my normal notifications of people, motion, etc. or when the doorbell itself is pressed. To be clear, they were working fine until mid this morning and I didn't change any settings on my phone in the meantime.

FYI my Nest Doorbell 'lives' in the Google Home as part of the current public preview.

What I've tried:

Going through all the relevant notification settings in the Google Home
Going through all the relevant notifications settings in the Nest app (though the doorbell isn't there any more)
Going through all the relevant notification settings in my Pixel's settings
Clearing the Google Home app cache, stopping the app, reinstalling the app
Restarting my phone
Manually restarting the Doorbell

So in all, I'm a bit stumped. It literally just stopped working randomly.

The only thing I can think of is that I migrated from a Pixel 8 Pro to a Pixel 9 Pro yesterday. But I was receiving notifications from the Doorbell just fine on the 9 Pro until mid-this morning. And booting up the Pixel 8 Pro, it's not getting them either.

Hope someone can help!

Re: Suddenly not getting Nest Doorbell notifications

cookywook — Wed, 11 Sep 2024 16:41:10 GMT

And just like that... it's working again.

Weird!

Re: Suddenly not getting Nest Doorbell notifications

EmptyNester — Thu, 12 Sep 2024 02:50:24 GMT

Glad is started working again. But what you expreienced has been reported by other users on this forum over the last few years. My best conclusion is the a lot of the functions (like getting notifications) happen by Google's back end servers. And sometimes they just fail at certain times. A common one I have seen is you can watch a recorded event but you can't see a live image. Then suddenly hours later it starts to work. Sadly, people get frustrated and start reseting the cameras back to factory seeing and reinstalling every under the sun only to learn that they were never going to succeed at fixing the problem at their end.

... just my 2 cents worth.