topic Re: Nest Doorbell (wired, Gen 2) alerts stopped showing up on Android in Cameras and Doorbells

Nest Doorbell (wired, Gen 2) alerts stopped showing up on Android

YouMagnifBastid — Sun, 29 Sep 2024 16:30:13 GMT

We have the Nest Doorbell (wired Gen 2) on Google Home app (Android) that is no longer showing alerts on our Samsung A14 smartphones (Android).

One UI version: 6.1 / Android version: 14

WORKED PREVIOUSLY: The alerts worked perfectly before and suddenly stopped working.
CURRENTLY WORKS: The alerts work perfectly on our Pixel Tablet. The app and camera are working as expected. Just no longer working the A14s.
TIMELINE: The alerts formerly worked about 4-6 weeks ago. They have stopped working on two separate A14 devices.
TROUBLESHOOTING ATTEMPTED:
- Checked Notification Settings on the Samsung A14
- Verified Google Home App Settings
- Factory reset then firmware & UI updates on Samsung A14
- Uninstalled, reconfigured, and signed back into Google Home app
- Removed the Nest Doorbell from Home and added it back.
Wi-Fi:
- Ensured that both the Samsung A14 and Nest Doorbell are connected to the same Wi-Fi network.
- Restarted the router to refresh the network connection.
BATTERY OPTIMIZATION:
- No background usage limits or optimization settings are turned on.
- Not in the 'Sleeping Apps' list
- Google Home was added to 'Never auto sleeping apps'

Incredibly frustrating.

Does anyone have any additional troubleshooting to suggest?

Re: Nest Doorbell (wired, Gen 2) alerts stopped showing up on Android

nerys — Wed, 02 Oct 2024 19:49:48 GMT

Hi YouMagnifBastid,

Thanks for posting in the community!

I'm sorry to hear that your Nest Doorbell (wired, 2nd gen) isn't sending notifications to your Samsung A14 smartphones. Don't worry; we're here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?

Can you view the event video history on your Samsung A14 smartphones?
Are these devices using the same Google Home app account as your Pixel Tablet?
Have you tried toggling the notification settings in the Google Home app off and then on again?
While you've checked the notification settings in the Google Home app, have you also verified the app's permissions?

If your answers to these questions are yes, when you get a chance, please fill out this form. My team would like to know more about this situation. Remember to include the link to this post when filling out the form, and please let me know when you’re finished. From there, we'll contact you via email.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

Re: Nest Doorbell (wired, Gen 2) alerts stopped showing up on Android

YouMagnifBastid — Wed, 02 Oct 2024 19:04:25 GMT

Hello Nerys -

Thank you for your teams attention on this.

Yes - we can view event history and the app is otherwise working as expected.
Yes - all devices are on the same account and same Wi-Fi.
Yes - we tried toggling on and off as well full reinstall.
Yes - we checked all recommended permissions.

Your reply said something about a form. I don't see that.

Let me know. Thank you.

Re: Nest Doorbell (wired, Gen 2) alerts stopped showing up on Android

nerys — Wed, 02 Oct 2024 19:58:07 GMT

Hi YouMagnifBastid,

Thank you for your quick reply!

I do really apologize for the inconvenience with the form. Please feel free to fill out this form. My team will contact you shortly to discuss the notifications of your Nest Doorbell (wired, 2nd gen) on your Samsung A14 smartphones in more detail.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

Re: Nest Doorbell (wired, Gen 2) alerts stopped showing up on Android

YouMagnifBastid — Wed, 02 Oct 2024 20:01:35 GMT

Form sent. Thank you.