topic Re: At Home routine not working properly in Cameras and Doorbells

At Home routine not working properly

thegios — Wed, 04 Sep 2024 18:10:49 GMT

The AT HOME and AWAY routines are not working properly all of a sudden.

The AWAY routine is set to turn on the camera when all phones leave the house.

The AT HOME routine is set to to turn off the camera when first phone reaches home: this is not working

YESTERDAY all was working

TODAY all is PARTIALLY working:

What is strange is also that

- when I left home the phone was detected outside correctly, no AWAY routine was launched BUT camera still was turned on

- when I returned home the phone was detected at home, no AT HOME routine was launched and camera remained on (I had to turn it off manually)

NOTHING HAS CHANGED SINCE YESTERDAY, NO NEW APPS HAVE BEEN INSTALLED.

Re: At Home routine not working properly

Badstar25 — Thu, 05 Sep 2024 19:26:55 GMT

Hello, I have exactly the same problem!
I tried everything and I am very good at computers.
I deleted everything in my Google account, I reinstalled everything from scratch in the Nest application and nothing works on iPhone.
On Google Chrome browser on PC the bug is also, in my opinion it comes from Google servers!!!
I have 2 Nestcam and 1 Nest protect.
I tried with Google Home, it's a disaster this thing with the old Nest products, the Nest protect 2nd generation is not compatible...
In my opinion, the engineers are making us a soup between the Nest application and Google Home...

Re: At Home routine not working properly

thegios — Thu, 05 Sep 2024 19:29:59 GMT

I agree it's probably a server side issue.

Today I came back home and I forgot to disable manually the cam: I got a movement notification after 2 hours!!!

...

Re: At Home routine not working properly

Badstar25 — Thu, 05 Sep 2024 19:35:19 GMT

Yes I have the same thing, I leave the house, the application marks me absent but my cameras do not start ... I have to turn them on manually.
When I come home in the evening it's the opposite, my cameras stay on while my status is "at home".
On iPhone and PC when I change the status "Away" and "at home", I have a lag or bug and the status buttons interchange with each other, on PC I even have an error saying that the routine is not available ...

Re: At Home routine not working properly

thegios — Thu, 05 Sep 2024 19:39:24 GMT

Exactly. And yes I forgot: if I change manually status from at home to away and vice versa, the camera does not change status

Re: At Home routine not working properly

Badstar25 — Thu, 05 Sep 2024 19:40:39 GMT

I have of course checked everything by activating and deactivating the settings in each camera concerning the routine, I even uninstalled the applications, checked the location of my phone, I did everything it took me more than 2 hours...
I hope that technicians read our posts here.
Can we make a support ticket somewhere?

Re: At Home routine not working properly

thegios — Thu, 05 Sep 2024 19:51:21 GMT

Can we make a support ticket somewhere? >>> Not that I know

Re: At Home routine not working properly

thegios — Thu, 05 Sep 2024 20:13:15 GMT

We are not alone: https://www.reddit.com/r/googlehome/comments/1f9vslo/comment/llom5cl/?%24deep_link=true&correlation_id=fc2396f0-99b2-48dd-84ec-af9ae5c7867c&ref=email_post_reply&ref_campaign=email_post_reply&ref_source=email&utm_medium=Email+Amazon+SES&%243p=e_as&_branch_match_id=1330155433042945845&_branch_referrer=H4sIAAAAAAAAA3WQ0W7DIAxFvyZ7S9KFNG0qRdO0ab9hUXASVMDIkEX7%2Bzna9jgJJHN8L76wlpLyrW0ZrXWl0Sk13sVHq9JL1fUqTQg6P0lJ7BYXtYeN%2FbQerkq9Vt2HrH3fm1%2B%2FoSCAZS9Ei8eVAspBcMBYspTP8%2FiZPR1QB2QNTFtxESEXSgkt7MQPFxcReE%2FhbPwxRMmc3iImONJV6r3wJhcPhpjR6%2BIogrPCZ9OpcZhP9Tjeu7q%2FWltfezS1nkeNZ3O5DhcjPsZZxBi085AoF2BM%2FuunARIsabfE%2FxWZNjb415fvOQlFZskNd6Y9I09vK8vjvwFCCGB9YAEAAA%3D%3D

Re: At Home routine not working properly

Badstar25 — Thu, 05 Sep 2024 20:15:47 GMT

I replied to this and sent an email right after to the email address regarding the cameras:
https://support.google.com/googlenest/gethelp?sjid=62836498225867658-EU

Re: At Home routine not working properly

thegios — Thu, 05 Sep 2024 20:21:58 GMT

Try also Google Nest in Facebook messenger

Re: At Home routine not working properly

thegios — Thu, 05 Sep 2024 20:27:26 GMT

I don't get email.option

Re: At Home routine not working properly

Badstar25 — Fri, 06 Sep 2024 16:40:52 GMT

I am in contact with support by email and it is not great for now...
First email from them, I have to authenticate myself...
Second email, they ask me for printscreens of my Nest application...
I replied that I was not a typical user and that it was time to move up a level with a technical ticket for them...
we will see but I am afraid...

Re: At Home routine not working properly

thegios — Fri, 06 Sep 2024 17:08:24 GMT

Typical... I have not been contacted yet

Re: At Home routine not working properly

Mataz — Fri, 06 Sep 2024 18:40:11 GMT

They really should be more transparent with users about issues with the service. Too often there are problems with the service, like now, but they are not open about these issues with users. They just send users into endless ticket loops that lead nowhere. With the Nest service, this is continuous - not a month goes by without some issue. Even when it's kinda working the service is still slow and laggy. Yet again according to the service status page, everything is supposedly fine always.

This is not how customer satisfaction is maintained, no matter how big the company is.

Re: At Home routine not working properly

jrawle — Fri, 06 Sep 2024 22:20:42 GMT

I have also started to have issues with Home/Away this week. If I look at the "Activity history", everything is correct. It has my phone coming home and says it's switched to home. However, it actually stays on "Away". Sometimes it switches to Home hours later. As others have said, this is definitely a server side issue. If there was an issue with it not detecting my phone, the Activity history wouldn't show anything either. There is no reason it should say "Home set by Home/Away assist" but still be "Away" unless there is a bug on their side.

A few years ago, there was an issue with Home/Away being sluggish to respond. They never acknowledged it, but eventually it did go away, so maybe they fixed it. Hopefully this new issue will go away sooner rather than later.

Re: At Home routine not working properly

thegios — Sat, 07 Sep 2024 12:39:55 GMT

Today "something" has started to work again...

Re: At Home routine not working properly

thegios — Sun, 08 Sep 2024 11:49:15 GMT

Anyone seeing an improvement?

My routines now are partially working: house detects if I'm at home or away but the home routine does not turn camera on.

Re: At Home routine not working properly

Badstar25 — Sun, 08 Sep 2024 12:15:26 GMT

Oh really? My support ticket went to "technical" this Friday.
They asked me for my IOS version and other things.
I'm waiting to hear from them.

Re: At Home routine not working properly

thegios — Sun, 08 Sep 2024 12:17:37 GMT

They have not even written me...

Yesterday out routine started working: I leave home, I am detected outside, away routine fires and camera goes no. But when I get back home I am detected at home, at home routine run but camera stays on.

Re: At Home routine not working properly

Badstar25 — Sun, 08 Sep 2024 12:27:24 GMT

I just did some tests and indeed the button on the Nest app "at home/away" no longer bugs like before when mixing.
but when I put away, my cameras still do not turn on alone.