topic Re: Doorbell ( battery) not holding a charge suddenly in Cameras and Doorbells

Doorbell ( battery) not holding a charge suddenly

IA14 — Sat, 05 Oct 2024 19:30:32 GMT

I have a Google Nest ( battery version) less than 2 years old and all of the sudden the battery is not holding a charge. I've charged to 100% 2 days ago and now it's completely drained 0% less than 48 hours later!!! It used to last 2-3 months when charged to 100%.

What could be the issue? And apparently the device isn't in warranty anymore! This is absurd clearly there is an issue, no way it drains that fast to 0 in less than 48 hours? How do I proceed?

Re: Doorbell ( battery) not holding a charge suddenly

Briannn — Tue, 08 Oct 2024 02:32:17 GMT

I have the same exact issue and no answer from Google.

Re: Doorbell ( battery) not holding a charge suddenly

catheryn — Wed, 09 Oct 2024 04:14:20 GMT

Hi there,

Thanks for posting in the community. I apologize for the inconvenience your Nest Doorbell battery may be causing. I understand that you are having issues with your device because it’s not holding the battery for more than 2 days.

To help troubleshoot, please provide the following information:

Have you experienced any recent power outages?
Can you access the camera feed?

In the meantime, you can try a factory reset:

Locate the reset pinhole: It's located below the USB port on the back of the doorbell.
Insert and hold the pin: Use a paperclip or thumbtack for about 12 seconds.
Confirm reset: You'll hear a confirmation tone and see the status light turn solid yellow.Once its off, stop pressing
Remove from app: After the reset, your doorbell will appear as "Offline." Open the app, go to Settings > Remove device > Confirm to remove it.

Please let me know if these steps resolve the issue or if we need to gather more troubleshooting steps.

Thank you,

Catheryn

Re: Doorbell ( battery) not holding a charge suddenly

IA14 — Wed, 09 Oct 2024 15:33:02 GMT

I've tried the reset, charged the device and placed it on the mount, unfortunately same result seems like an issue with sensor also it's not picking up motion while I have the highest sensitivity setting and the battery drains absurdly fast. This is terrible the device was fine few days ago and now not. I'm suspecting a recent update caused it to malfunction

Re: Doorbell ( battery) not holding a charge suddenly

catheryn — Thu, 10 Oct 2024 00:15:38 GMT

Hi @IA14,

I understand your frustration. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information.

I'm sending you a secure form where you can provide all the necessary details, and also please fill out all the information required.

Please make sure you leave your Community Thread and Community Username. Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Regards,

Catheryn.

Re: Doorbell ( battery) not holding a charge suddenly

catheryn — Fri, 11 Oct 2024 06:44:39 GMT

Hello again,

We haven't seen your form submission come through.

This is a secure form where you can provide all the necessary details. Please fill out all the information required to assist you further.

Let us know if you're running into trouble or still need our help.

Thank you,

Catheryn.