topic Re: Camera on but not Recording new events in Cameras and Doorbells

Camera on but not Recording new events

CJ207 — Fri, 18 Oct 2024 13:12:07 GMT

My camera hasn’t recorded new events in 2 days. It is on and functioning, my Nest subscription is up to date and paid. I’m reading to restart it via a different browser but I don’t know what that means or how to do it. It’s there a more active chat support for nest?

Re: Camera on but not Recording new events

JCofPA — Fri, 18 Oct 2024 14:14:44 GMT

Same thing here nothing since 9:00AM Wednesday 10/16. All other functions work. It is not picking up events

Re: Camera on but not Recording new events

MplsCustomer — Fri, 18 Oct 2024 15:00:51 GMT

This is not happening to us, but others on this thread are reporting the same thing:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Suddenly-No-Events-Logged/td-p/650151

Re: Camera on but not Recording new events

JCofPA — Fri, 18 Oct 2024 16:00:00 GMT

Contacted Google Support last night. Nothing! I notice an ad for Aware+ since this started. Also not happening on my other cameras. If not resolved soon, I'll convert everything over to RING and be done

Re: Camera on but not Recording new events

Hallenh38 — Fri, 18 Oct 2024 20:53:28 GMT

same thing happened to me on one of three cameras. My last event was 3:54pm cdt on 10/16/2024. I tried to use the troubleshooting process on the app and it gave me a parameter error on the login to google. In Texas near Dallas. Subscription is up to date also

Re: Camera on but not Recording new events

Aero-legacy — Fri, 18 Oct 2024 21:59:04 GMT

Same issue with one of my 2 wired exterior cameras. It hasn’t recorded an event in the last 2 days but my other camera still works normally.

Re: Camera on but not Recording new events

Hallenh38 — Sat, 19 Oct 2024 04:14:50 GMT

Well tonight 10/18/2024 at 10:53 my camera recorded its forst event since 4:54 on Wednesday 10/16/2024. Again my other camera and my video doorbell have been working fine recording events throughout this period. I didn’t get any indication of recovery of the service nor did the events that occurred during that time had been recorded or recovered. Here’s a screenshot taken at 11:10 pm cdt on 10/18

Re: Camera on but not Recording new events

JCofPA — Sun, 20 Oct 2024 14:35:43 GMT

All by itself things started working again. No acknowledgment that a fix was applied

Re: Camera on but not Recording new events

Aero-legacy — Sun, 20 Oct 2024 15:28:43 GMT

Same thing with mine. Started working again without my doing anything.

Re: Camera on but not Recording new events

cifuentesj — Sun, 20 Oct 2024 19:43:01 GMT

Hi folks

Thank you for your prompt response and for letting us know. I'm glad to hear that the issue is resolved. If you have any questions, please feel free to post at any time.

Sincerely,

Jeremy.