topic Camera offline in Cameras and Doorbells

Camera offline

Reynolds6 — Sun, 05 Sep 2021 17:59:22 GMT

The camera is saying it’s offline! We are getting a connection error, the entire system is not functioning.

Re: Camera offline

IR — Thu, 16 Sep 2021 02:11:20 GMT

I am literally having this same exact issue currently. Nest hello doorbell (wired)

1.)I upgraded my wifi to 1200 mbps and got a new modem.

2.) I did a factory reset on the device

3.) Changed the wifi server username and password.

4.) My technician who installed it from ontech said “sounds like a power transformer issue to me.” If this works then good but if not then I’m returning it and getting something else, I need 247 security i’m thinking of getting ring or Vivint not sure yet. Let me know what happens man thanks.

Re: Camera offline

Brad — Fri, 17 Sep 2021 18:03:57 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Camera offline

Tvolpe — Mon, 04 Oct 2021 12:02:39 GMT

Ok I have the same issue. I have a camera that is several years old. It suddenly went offline the other day and will not reconnect. All my other wifi devices are working fine. This is what I've done. I unplugged if for a day and then plugged it back in. I tried to restart it, I deleted the app and reinstalled it, I deleted the camera from the app and reinstalled it as a new device. No luck. Only things I haven't done is a factory reset and change over from the old nest app to the new Google Nest app. What i want to know is the camera defective. I want to confirm that before I drop 180 bucks on a new camera.

Re: Camera offline

michael1213 — Tue, 12 Oct 2021 02:49:59 GMT

My camera goes offline regularly and I cannot connect it today. I keep getting "Something went wrong" response. This happened the day after I signed up to continue Nest Aware, I also bought 2 Smoke and Carbon Monoxide detectors but I guess I should return those since I doubt they will work.

Re: Camera offline

Brad — Fri, 12 Nov 2021 16:38:52 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.