Doorbell videos not immediately available

rockchalk1969 — Thu, 07 Nov 2024 19:31:00 GMT

EVERYDAY, I get an alert for motion at my doorbell, and when i click to see it, I can see live, but not the VIDEO that recorded it. IT gives me the same message for hours, not yet available, check back later.

The entire purpose of a door cam is to see if say, a MURDERER is in front of my house and maybe i should call 911.

What is the Problem? I didn't have this problem a year ago, but now its every day. every. day.

I'm about to switch to ring or arlo and start leaving crap reviews because this is no longer a safety device.

Re: Doorbell videos not immediately available

Derickf — Wed, 13 Nov 2024 01:53:59 GMT

Hey @rockchalk1969,

Thank you for posting in the community! I know how worried it could be when you don't have immediate access to the video recorded. To assist you better, I will need more information about your Nest Doorbell.

What model of the Nest device do you have?
What is the mobile app version?
When did you first encounter the issue? Does this happen often?

I'll be looking for your reply,

Best regards,

Derick.

topic Doorbell videos not immediately available in Cameras and Doorbells

Doorbell videos not immediately available

Re: Doorbell videos not immediately available