topic Re: Nest doorbell in new home in Cameras and Doorbells

Nest doorbell in new home

Tracylw — Tue, 12 Nov 2024 01:13:58 GMT

Just moved into a home with a nest doorbell (wired) and I have done a factory reset but I can’t get it to connect to my App or wifi. It seems dead now.

Re: Nest doorbell in new home

MplsCustomer — Tue, 12 Nov 2024 02:40:52 GMT

@Tracylw

Did you press and hold the reset pin for at least 12 seconds, as described in the reset instructions, and did you get the confirmation tone?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=5716938233912433269-NC#zippy=%2Cnest-doorbell-nd-gen-wired

Re: Nest doorbell in new home

KSmitty21 — Tue, 12 Nov 2024 03:56:19 GMT

I did and nothing happened, I'm having the same problem

Re: Nest doorbell in new home

Tracylw — Thu, 14 Nov 2024 20:18:00 GMT

Yes but still not connecting to my App.

Re: Nest doorbell in new home

MplsCustomer — Thu, 14 Nov 2024 21:45:00 GMT

@Tracylw

I don't know what's going on. Does it seem like the factory reset occurs, or does nothing happen? The directions for factory resetting the 1st gen Google Nest Hello Doorbell say that the doorbell should be connected to the doorbell wires during the reset, but the instructions for factory resetting your 2nd gen Google Nest Doorbell don't say anything at all about it being connected to the doorbell wires.

You could try contacting Support: 1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.