topic Re: Changed Wi-Fi in house, removed cameras in Cameras and Doorbells

Changed Wi-Fi in house, removed cameras

Mckessk — Mon, 30 Dec 2024 18:27:01 GMT

Now I can’t add them back. I have 2 wireless and 1 wired. No clue where qt codes are. But have the 2 wireless codes from back. Can’t find the one on wired one. Can’t add them and need them up and running as I have an epileptic dog that they help monitor him

Re: Changed Wi-Fi in house, removed cameras

MplsCustomer — Mon, 30 Dec 2024 19:34:26 GMT

@Mckessk

There should be a 6-character alphanumeric setup code printed on the back or bottom of the camera, depending on the camera. You select "Continue without scanning" during the install process, and then you should be able to enter the code.

Note that sometimes the removal process doesn't perform a factory reset and you have to do that manually (https://support.google.com/googlenest/answer/9252162) before you can reinstall.

Re: Changed Wi-Fi in house, removed cameras

Mckessk — Mon, 30 Dec 2024 20:19:08 GMT

I have 6 digit code and it kicks me out saying unable to locate camera

Re: Changed Wi-Fi in house, removed cameras

MplsCustomer — Mon, 30 Dec 2024 22:22:57 GMT

@Mckessk

I have only two suggestions.

The first is that the removal from the Google Home app did NOT perform the required factory reset, and so the cameras still have the old Wi-Fi settings and therefore cannot be reached on the new Wi-Fi network.

The second regards Wi-Fi signal strength. Whenever we've first installed Google Nest cameras, we did the install process indoors, near a Wi-Fi access point, and then placed them outdoors or in their location.

Re: Changed Wi-Fi in house, removed cameras

Mckessk — Mon, 30 Dec 2024 22:43:03 GMT

The 2 battery cameras don’t have a reset button on them. How can I reset them or get new Wi-Fi on them? Wi-Fi is strong. I did reset on wired camera and was able to add to account. It’s the 2 inside battery cameras I cannot add to account

Re: Changed Wi-Fi in house, removed cameras

MplsCustomer — Tue, 31 Dec 2024 00:24:38 GMT

@Mckessk

The battery cameras have a reset button on the back of the camera, as shown in the reset instructions to which I linked. Our battery camera is mounted outside, but the reset button should still be there when installed indoors.