topic Re: deurbel nest valt uit na aanbellen in Cameras and Doorbells

deurbel nest valt uit na aanbellen

mgnl68 — Sat, 11 Jan 2025 10:22:33 GMT

Hallo,

ik heb al geruime tijdproblemen met de deurbel. Het valt helemaal uit na bellen, elke keer weer als er aangebeld word daarna is de camera tijdelijk offline en dan weer online na deze actie.

Het type is Nest Hello bedraad en is bevestigd buiten onder een overkapping

Ik kan niet vinden wat de oorzaak en oplossing hiervoor zijn?

Re: deurbel nest valt uit na aanbellen

MplsCustomer — Sat, 11 Jan 2025 15:27:31 GMT

@mgnl68

It sounds like the internal battery (yes, it has one) on your 1st gen Google Nest Hello Doorbell is failing. The purpose of the internal battery is to provide power to the doorbell during the instant when the doorbell button is pressed and power must be diverted to ring the indoor doorbell chime.

This has now happened to all 3 of our Nest Hello Doorbells, and to hundreds of other customers; see this locked thread with over 1,000 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-button-is-pressed/m-p/353104

If you're past the 1-year warranty period, Google Nest says they "cannot" replace the doorbell. However, there is a workaround. If you turn off the "Indoor chime" option for your doorbell, it will stay online when the doorbell button is pressed. And you can use the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) to get a doorbell sound and an announcement on your Nest Hubs and speakers. That's what we've done.

Some customers have tried replacing the internal battery, which is difficult because it is not designed to be replaceable. See this iFixit post:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

Re: deurbel nest valt uit na aanbellen

Patrickkkk — Tue, 14 Jan 2025 08:33:08 GMT

Probeer eens bij instellingen de Binnenbel uit te zetten met het blauwe vinkje.

Re: deurbel nest valt uit na aanbellen

Patrickkkk — Fri, 17 Jan 2025 13:32:04 GMT

En werkt het? 🙂

Re: deurbel nest valt uit na aanbellen

mgnl68 — Fri, 17 Jan 2025 17:03:19 GMT

Nog weer hetzelfde probleem

Re: deurbel nest valt uit na aanbellen

MplsCustomer — Fri, 17 Jan 2025 17:48:10 GMT

@mgnl68

Have you tried turning off the "Indoor chime" option for your Nest Hello Doorbell in the Google Nest app? If you do so and your doorbell then stays online when the doorbell button is pressed, it is very likely that the doorbell's internal battery has failed, as it has for our doorbell and that of many other customers.