topic Re: Doorbell Notifications Not Working in Cameras and Doorbells

Doorbell Notifications Not Working

PhilipTD — Wed, 15 Jan 2025 00:49:28 GMT

My Google Nest Doorbell (battery) was working fine up to three weeks ago. Now, I do not receive notifications on my Pixel 9 Pro XL. When I open the Home app, everything is set up and working properly, except no notifications are being generated even though the setting is on.

Troubleshooting:
-confirmed doorbell fully charged
-confirmed notifications set to "On" in the Home app
-uninstalled, reinstalled, and updated Home app
-updated Pixel OS and all other apps

Re: Doorbell Notifications Not Working

kcruzgonzalez — Fri, 17 Jan 2025 21:53:00 GMT

Hi PhilipTD,

Thank you for posting in the community. I'm sorry that you're having troubles with your Nest Doorbell notifications on your Pixel 9 Pro. I understand how frustrating this can be. I'm here to help.

For your concern, please try the below steps:

Turn off all notification settings in the Home app or Nest app and double-check if the Web app has the same settings.
Sign out of the Nest account on all devices it's signed into, including computers.
1. 1. Delete the app.
  2. Restart the phone.
  3. Reinstall the app.
Sign in and turn all notification settings back on. If needed, double-check if the Nest web app has the same settings.
Go to the device’s settings.
Look for the Home app or Nest app.
Select Notifications.
Ensure that the toggle is on.
Make sure the camera is pointed to an area that isn't too bright or dark.
Gather screenshots of the Activity Zones and make sure they don't overlap.
- If the activity zones overlap, delete the activity zones and recreate them with no overlap.

Let me know how it goes and keep me posted.

Regards,

Kevin

Re: Doorbell Notifications Not Working

PhilipTD — Fri, 17 Jan 2025 21:55:33 GMT

Thanks for your response.

SOLVED: old phone was still connected to the Home app, removed the device, works now