topic Google Home App vs Home.Nest.Com camera feed issues in Cameras and Doorbells

Google Home App vs Home.Nest.Com camera feed issues

OwlMama37 — Thu, 02 Dec 2021 16:35:30 GMT

I recently added an outdoor nest cam to my account which already had 1 outdoor nest cam and 1 nest doorbell cam. I can view all 3 camera feeds on my iPhone using the Google Home App, however I can not view all 3 camera feeds on my MacBook using Home.Nest.Com. On Home.Nest.Com, I can only view my original 2 camera feeds. I want to be able to view all three feeds on my Home.Nest.Com when I am working from my MacBook. At this point I only can view the new camera on my iPhone. I can not download the Google Home App on my MacBook.

Re: Google Home App vs Home.Nest.Com camera feed issues

KaZe — Thu, 02 Dec 2021 17:10:37 GMT

It is not a bug, it's a feature. New Nest Cams are 'exclusive' for the Google Home App. One of the weird Google decisions.

Re: Google Home App vs Home.Nest.Com camera feed issues

MplsCustomer — Thu, 02 Dec 2021 19:28:59 GMT

I'm guessing KaZe was using the word "feature" loosely. At our house, we also have this problem and now have to use the Google Home app for our one new Nest battery camera outside and the Google Nest app and home.nest.com for our older cameras and doorbells.

Not that it helps, but this is Google's explanation in two blogs on this forum, along with many many customer reactions:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Google Home App vs Home.Nest.Com camera feed issues

OwlMama37 — Thu, 02 Dec 2021 19:37:45 GMT

Thanks for this. While it certainly doesn't fix my problem, at least I now know it isn't user-error and I can stop wasting my time trying to link it to my nest.home

Re: Google Home App vs Home.Nest.Com camera feed issues

RadArt711 — Tue, 11 Jan 2022 06:49:34 GMT

I can’t even begin to tell anyone how much I hate these Nest cams now that Google has complete control. The Nest aware is a joke now too! I What is the point of paying for the minimal days accounts, and when all they show is a still shot!? What are we supposed to do with that?? I’m tired of waiting for something to change back. Haven’t they ever heard the phrase “If it ain’t broke, DONT FIX IT!

Re: Google Home App vs Home.Nest.Com camera feed issues

Brad — Fri, 21 Jan 2022 21:16:02 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Google Home App vs Home.Nest.Com camera feed issues

Brad — Mon, 24 Jan 2022 19:09:31 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.