topic Accidentally messed up settings and cant' find cameras in Cameras and Doorbells

Accidentally messed up settings and cant' find cameras

joderale — Fri, 14 Feb 2025 21:39:44 GMT

We changed wifi password at one location and no longer have access to cameras. I tried re-connecting to them but it is preventing me. Is that since they are already connected to another account? I'm not very tech savvy.

Re: Accidentally messed up settings and cant' find cameras

joderale — Fri, 14 Feb 2025 21:51:29 GMT

More details:

On my Nest app, it says, "add product"

On my Google Home app, it says Add Favorites.

So it is looking like there are no cameras attached. But when I try to attach them, by scanning the barcode, it doesn't work.

Re: Accidentally messed up settings and cant' find cameras

DeboraJ — Tue, 18 Feb 2025 04:18:23 GMT

Hi @joderale

Thanks for reaching out to the Community! I understand that you were having some inconveniences trying to set up your cameras again after you changed the Wi-Fi network. I know this can be frustrating, but don't worry! Let me help you.

Before we continue, I need to know some details about your issue, just to provide you with more accurate steps:

How many cameras do you have?
What type of cameras do you have?
What is the status of the LED light on your devices?
Did you get any error codes when you scanned the QR code?

Once you have this information, I will be more than ready to assist you!

Best Regards,

Debora