topic Re: Outdoor camera in Cameras and Doorbells

Outdoor camera

Kev18 — Sat, 01 Mar 2025 09:28:50 GMT

I am no longer able to scroll back through footage on my two cameras . Obviously not an issue with camera as both cameras became effected by issue at same time . Sometimes when I try to scroll back through the history I get a strange blocky, pixelated image . I have removed and reinstalled both cameras but they still have same issue . Can anyone help .

Re: Outdoor camera

jhonmuller — Mon, 03 Mar 2025 04:00:11 GMT

Hi kev,

That sounds frustrating! Since both cameras are affected, it could be a Nest app or subscription issue. Check if your Nest Aware subscription is active, as that’s required for video history. Also, try clearing the app cache or using a different device to view the footage.

If the pixelation persists, it might be a network issue—restarting your router could help. If nothing works, contacting Google Support might be the best option. Hope you get it fixed!

Regards

Re: Outdoor camera

Rusell — Tue, 04 Mar 2025 18:14:41 GMT

Hi there,

Thank you so much for posting in the community. I understand that when you try to scroll back through history, you get a pixelated image and I apologize for the inconvenience caused. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

When did the inconvenience start?
To help us get a better picture of what's happening, do you mind sharing a photo of the pixelated image?
Does it happen with all the record videos?
Does the live feed work perfectly?
What type of Nest cameras do you have?

Keep me posted.

Best regards,

Rusell.