topic Re: Nest outdoor cam history scrolling broken in Cameras and Doorbells

Nest outdoor cam history scrolling broken

Jordan1007 — Wed, 19 Feb 2025 07:17:31 GMT

I have a wired nest cam outdoor and a nest cam floodlight, as well as a nest cam indoor. Until today, when I went to go review each camera’s full history from the app, I could scroll through the feed and it would update in real time - meaning as I scrolled through, I could see different people coming/going throughout the day, different events happening, etc which would let me go through and search for something that may have happened. At some point in the last day or two, the app stopped allowing that - now when I try to scroll through history, I either get a frozen screen for a few seconds until it updates, or an image like what’s shown in the link below. What happened here? This was an extremely useful part of these cameras - without it, if the camera misses an event, it’s virtually impossible to go back through the feed to find it unless you have the exact time stamp.

I’m assuming this must be an app bug, because when I try the same thing in the legacy nest app (my indoor cam is a legacy cam), the scrolling history feature works just fine. Anyone have any ideas? If this is permanent, i’m going to be making a permanent switch.

https://imgur.com/a/5gBdq51

Re: Nest outdoor cam history scrolling broken

home_user — Fri, 21 Feb 2025 08:14:05 GMT

Same exact issue here. Scrubbing through the timeline no longer works in the Google Home app (ios 18).

Either the image is static, or it is completely artifacted and incoherent. (Scrubbing seems to work on the Web app, though it is not as smooth and takes longer to load compared to how it used to be on the Google Home app.)

Any updates on this Google? The problem has been ongoing for at least a few days at this point.

Re: Nest outdoor cam history scrolling broken

Jordan1007 — Fri, 21 Feb 2025 08:41:37 GMT

Yea and now it’s worse - now I can’t even load a live feed.

Re: Nest outdoor cam history scrolling broken

Zeemaker — Fri, 21 Feb 2025 21:18:17 GMT

Same here

Re: Nest outdoor cam history scrolling broken

Sflk — Sat, 22 Feb 2025 12:04:35 GMT

I have exactly the same issue. In the Google home App scrolling through history whilst viewing content is non- existent, yet transferring the same camera to the Nest App everything works fine. The issue is nothing to do with internet connection or WiFi, as I’ve recently upgraded to 1 Gigabit. Factory resetting the camera and adding back to the Google Home App makes no difference. I also have same broken pixelated image as Jordan.

Re: Nest outdoor cam history scrolling broken

Scoops50 — Sun, 23 Feb 2025 03:50:33 GMT

Same here. I cannot scrub anymore on the Google Home app. Frustrating.

Re: Nest outdoor cam history scrolling broken

Glenb — Sun, 23 Feb 2025 16:27:25 GMT

I am having the same issues, I can no longer scroll in the app

Re: Nest outdoor cam history scrolling broken

George-19 — Sun, 23 Feb 2025 21:34:44 GMT

I am also having the same issue since about 5 days ago where I scroll on the timeline in the app and will see a pixelated image between captured events or just a frozen screen. When scrolling on the timeline on google home on the computer it works but is very slow compared to how smooth the app used to work. Spoke to google today and they basically had no answer and told me they will be looking into it. Definitely a bug in the app as I have two floodlight cameras that are both having the same problems within the app that happened same day and time. Updates, restarting cameras and reinstalling the app did not work.

Re: Nest outdoor cam history scrolling broken

jsteel2988 — Mon, 24 Feb 2025 01:20:47 GMT

Same issue for me too. It has been at least a week that I cannot use the scrubbing feature. This needs resolved ASAP because I use this feature DAILY. Especially when I’m looking for something that might be outside of the cameras activation reach.

Re: Nest outdoor cam history scrolling broken

Laurlun20 — Mon, 24 Feb 2025 12:38:47 GMT

I am also having the exact issue. It is either frozen when going through footage or I get the exact same garbled screen as original poster. I know it isn’t WiFi as some of my outdoor cameras are on different WiFi’s. Very frustrating.

Re: Nest outdoor cam history scrolling broken

TBCuthbert — Mon, 24 Feb 2025 19:21:58 GMT

Same here. The Nest cam video is distorted / pixelated when scrubbing. It seems to be ok once video starts again but challenging to position thru scrubbing.

(also Associated Products under Additional options here for a post does not find anything? Nest cam, Google Home app, ..??)

Nest cam pixelated for past few days when scrubbing…

Re: Nest outdoor cam history scrolling broken

TBCuthbert — Mon, 24 Feb 2025 19:24:42 GMT

Any updates? With no Google staff resources working here, how else do we get Google to follow-up?

Re: Nest outdoor cam history scrolling broken

Laurlun20 — Mon, 24 Feb 2025 19:44:07 GMT

Just spoke with customer service. This is their response.
“We actually encountered these issues Laura and the same as you, they can access the feed but can't scroll through it since it will freeze or either goes black. I also wanted to set a proper expectation here, that this one is an emerging issue for now and I know our engineering team still finding a fix on this one.Now I know that you already tried enough to get this issue fix and since this happened last 3-4 days and the same with the others, what I can do here for you is I will need to partner to partner your case to one of our engineering team to seek some assistance from them since I know that they are still finding a fix on this one. I've already documented everything here just to make sure that this case of yours will be taken care of.Just to assure you as well that I will be updating you on this one, I will be sending you a follow up email now so you still have a reference on this case.” The email I received said to all 24 to 48 hours to get an update from engineering team.

Re: Nest outdoor cam history scrolling broken

TBCuthbert — Mon, 24 Feb 2025 19:54:41 GMT

🌟Thank you. This is a great update. I will check back periodically.

Cheers!😀

Re: Nest outdoor cam history scrolling broken

Sgilfillan — Tue, 25 Feb 2025 14:54:30 GMT

Exactly how mine looks 😞

Re: Nest outdoor cam history scrolling broken

Scoops50 — Tue, 25 Feb 2025 16:10:38 GMT

If anybody figures this out,please let us know here. Thanks

Re: Nest outdoor cam history scrolling broken

Sgilfillan — Wed, 26 Feb 2025 19:36:13 GMT

Thank you! Hope they fix it soon.

Re: Nest outdoor cam history scrolling broken

Laurlun20 — Thu, 27 Feb 2025 08:25:32 GMT

Received an update. It seems to be the basic “unplug and plug it back in”. I had already factory reset one camera with their tech support. I keep trying to explain it’s all the cameras, not just one. Anyone find a way to resolve while they continue to work on this issue? Here is a copy of the email I received.

How are you? I hope that you are doing fine the moment you receive this email. I am from the Senior Support Team and I will be handling this case as my colleague, Cristy is out of the office. Through this email, I inform you that your concern has been reviewed by the engineering team and they provided some steps you need to do that might resolve the issue, please exhaust each step below:

Remove the device out of the Google home app

Uninstall the google home app

Factory reset the device

Reboot mobile device

Install the Google home app

Set up device

Monitor device to see if the issue still continues

If the issue still persists, please reply to this email for further assistance.

None of these steps worked for me

Re: Nest outdoor cam history scrolling broken

home_user — Thu, 27 Feb 2025 08:32:40 GMT

This is very likely not a camera / hardware issue. The fact that it just recently started occurring and is happening on video playback (and is isolated to the Google Home app and doesn't occur on the Web app) would indicate a software issue in possibly the Google Home app or Google's servers.

I am surprised there has been no fix by Google yet still. I wonder if they are even aware of the problem.

Re: Nest outdoor cam history scrolling broken

Jordan1007 — Thu, 27 Feb 2025 10:30:06 GMT

Completely agree. It’s can’t be a hardware issue when it started happening to all cameras at the same time, and doesn’t not show any issues via the nest app or online. There is clearly a software bug related to the app and I truly hope google fixes this soon or I’m going to have to replace all of my cameras.