topic Re: Morning of 11/03/21 doorbell went offline in Cameras and Doorbells

Morning of 11/03/21 doorbell went offline

Brada7788 — Thu, 04 Nov 2021 22:24:20 GMT

Morning of 11/03/21 my Nest Hello was going in and out of connection for a couple hours. Then it went offline for good. I did everything possible to resolve, it's not my network as other smart devices I have work fine. Voltage is good to the puck and doorbell. Did factory reset and tried to reconnect. Light would pulse blue for several seconds then go out completely causing setup to fail. Whatever happened seems to have bricked my doorbell.

Re: Morning of 11/03/21 doorbell went offline

Laurap — Thu, 04 Nov 2021 23:22:10 GMT

Same here can't get best doorbell on my phone app since yesterday.

Re: Morning of 11/03/21 doorbell went offline

Laurap — Thu, 04 Nov 2021 23:23:59 GMT

Nest doorbell

Re: Morning of 11/03/21 doorbell went offline

Frkndork — Mon, 08 Nov 2021 05:37:11 GMT

Same exact situation on my end. I installed my nest hello without issues. Connected to wifi and could see a video feed on the nest app and google home app. When I woke up in the morning, the camera was offline and could not get it to connect to wifi. Did a restart, factory reset, and tried setting it up In the nest app again from the beginning.

there’s still power because it can still activate the house chime. It’s just the wifi that I can’t connect to. the error I get is that the password is incorrect but I know I’m not that incompetent to input the password incorrectly 20+ times.

I have the Netgear Orbi mesh wifi which is working just fine. I even tried setting up an extender to connect the hello to a 2.4ghz band.

Basically, the doorbell is no longer in my app and I can’t finish the set up. I now just have an expensive videoless doorbell

Re: Morning of 11/03/21 doorbell went offline

RobN — Mon, 08 Nov 2021 11:52:04 GMT

Same situation here. Doorbell "Hello" went offline Saturday evening. Tried to get it online again but the blue ring (light) is out. On the top there is a little green light witch is on. That means everything is OK due to the Manuel.

Now I can't add the device. Replaced the power transformer, no luck. The doorbell is no longer in my app so I can't finish the setup. Oh and the device was on 2.4ghz and worked fine for over a week.

Re: Morning of 11/03/21 doorbell went offline

Brada7788 — Wed, 10 Nov 2021 12:49:41 GMT

We had just bought the new $300 floodlight cam and it was the day it arrived that the Hello stopped working. It's like this is an issue that isn't recognized by Google and in turn they don't want to tell you it's broken. Needless to say I returned the floodlight cam and we're exploring other home camera options now.

Re: Morning of 11/03/21 doorbell went offline

Brad — Wed, 10 Nov 2021 17:49:56 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue? I know that there's been a delay in response since you posted.
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Morning of 11/03/21 doorbell went offline

Brada7788 — Wed, 10 Nov 2021 17:53:37 GMT

I've done a factory reset, uninstalled and reinstalled the Nest App, tried from a different phone. Still nothing, blue light comes on like it's ready to connect then during the connection process the blue light stops and a failed connection message appeared. I've checked voltages at the puck and at the device which are both fine.

Re: Morning of 11/03/21 doorbell went offline

Frkndork — Wed, 10 Nov 2021 20:16:16 GMT

A few days later and still having connection issues. Did another factory reset. Cut power for a minute and turned it back on. Ensured power is flowing through puck and doorbell. Tried setting up from an iPhone and Pixel. Tried connecting to a mesh wifi and then a dedicated extender both 5 and 2.4 gHz. But nothing worked. I keep getting a connection error during setup.

i ended up getting a different smart doorbell which worked and connected just fine. Will probably just switch to that and see if a family member can try using the Nest Hello on their single router network. It’s unfortunate since my whole ecosystem is pretty much Google Nest.

Re: Morning of 11/03/21 doorbell went offline

Brad — Tue, 23 Nov 2021 21:01:23 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Morning of 11/03/21 doorbell went offline

Brad — Thu, 02 Dec 2021 23:44:30 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.