topic Camera re install in Cameras and Doorbells

Camera re install

Cbracety — Thu, 20 Mar 2025 15:27:02 GMT

Unfortunately I removed a camera with floodlight from my account. I tried to reconnect with the QR code and it keeps giving me an error message. The camera is hard wired. I tried resetting and reconnecting even after it told me to turn on/off airplane mode. Still not letting me add or connect

Re: Camera re install

Lulu1 — Thu, 20 Mar 2025 22:08:36 GMT

I can't reconnect my camera either

Re: Camera re install

devjohan1duke — Fri, 21 Mar 2025 18:44:16 GMT

"Sorry to hear that! Since the camera is hardwired and you've already tried resetting and reconnecting, you might want to check if there’s a firmware update or try a different network. Also, ensure there are no compatibility issues.

Re: Camera re install

tajennifer — Mon, 24 Mar 2025 01:03:22 GMT

Hi everyone,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to reconnect your Nest camera to the app. I appreciate the steps that you have taken so far, I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

@Cbracety

What error code do you see while you are trying to connect the camera?
Did you try a reset or a factory reset?
What’s the color of the LED status light?
How far is the device from the router?

@Lulu1

What type of Nest camera do you have?
Do you see any error code while you are trying to connect the camera?
Did you try a reset or a factory reset on the camera?
What’s the color of the LED status light?
How far is the device from the router?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny