topic Offline error outdoor nest camera in Cameras and Doorbells

Offline error outdoor nest camera

Zprs — Tue, 20 May 2025 11:30:39 GMT

Have outdoor google nest camera on our second home. Several years old but has worked great. The last six months or so we get offline error all the time but when we go to our app half the time it’s ok and the other half it is offline. Went through all the reset steps (deleted app, Wi-Fi reboot, reset camera, etc) and thought it was fixed then during the night got three offline notifications. Worked all afternoon yesterday and still doesn’t work. What can we try next?

Re: Offline error outdoor nest camera

EduardoN — Fri, 23 May 2025 22:28:25 GMT

Hi @Zprs,

Thanks for reaching out to this community! I understand that your Nest Cam Outdoor frequently switching between online and offline status in the app must be quite a hassle. I appreciate all the troubleshooting you've already done; that information is really helpful. I'm here to help!

I'd like to know more details about this concern. For that reason, I'll ask you some questions:

There are two generations of the Nest Cam Outdoor. Can you confirm which generation your camera is?
How far is the camera from the router?
What color is the LED status light on your camera after resetting it?
Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
What Wi-Fi frequency band are you trying to connect to (2.4 GHz or 5 GHz)?
Did you experience any power outages when you first noticed the issue?
You mentioned that you restarted the camera; could you tell me how you did that?
Do you own any other Nest devices? If so, are they experiencing the same situation?

In the meantime, I'd like to share some troubleshooting steps that might help you resolve this issue:

Verify that you have the recommended settings for Nest Products.
Perform a speed test and verify if your Wi-Fi connectivity is fine.

Visit our Help Center to learn more about Fix Nest camera or doorbell Wi-Fi connection issues.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

Re: Offline error outdoor nest camera

Jeremyhall2727 — Fri, 30 May 2025 02:11:12 GMT

Yeah, my camera does that sometimes to. I follow the steps like you and repeat it over and over until it works. Today, I got tried of doing it & it just came back on by itself. Sorry I'm not more help. You tired leaving on bluetooth as well