I'm stuck adding Nest Hello

Jeshter2000 — Sun, 01 Jun 2025 22:47:48 GMT

Today, my Nest Hello lost connectivity, so I removed it from the Google Home app and attempted to re-add it. The device was originally transferred from the Nest app.

Unfortunately, it now refuses to connect to Wi-Fi and shows the error code **0DY1**. When I try to add it in the Nest app, it says the device has already been moved to the Home app—where re-adding it seems impossible. I did a factory reset on the doorbell to no avail.

When I tried hard reset and started again via Nest info "this device is already transferred to Home, use Google Home to finish installation" - so now I have duplicated (same QR code) offline doorbells at the Home, permanently offline, which I can't remove, or transfer back to Nest, because they offline

And I can't reinstall device via Nest, because was "already transferred" 🤦🏻🤦🏻

At this point, it feels like the doorbell has become unusable. I really like this device and would greatly appreciate any assistance—I'm completely stuck right now.

BTW: I'm from the Netherlands

Re: I'm stuck adding Nest Hello

MplsCustomer — Sun, 01 Jun 2025 22:55:46 GMT

@Jeshter2000

Since you're using the beta "Public Preview" version of the Google Home app (it's been "Public Preview" for over 2 years), perhaps you should try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

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I'm stuck adding Nest Hello

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