topic Re: New Nest Floodlight Not Connecting to Settings in Cameras and Doorbells

New Nest Floodlight Not Connecting to Settings

MarkD8 — Mon, 12 May 2025 23:08:55 GMT

I installed a new Nest Cam and Floodlight. The camera and the floodlight both turn on and I am able to turn on the floodlight from the app. When I attempt to go into the settings for the floodlight through the floodlight itself or through the camera it immediately says "Couldn't connect". I've reset my internet, disconnected the power and turned it back on, and completely removed it from the Nest Cam with Floodlight. Nothing has allowed me access to the settings for the floodlight. I can't figure out why it is doing this. Any assistance would be appreciated.

Re: New Nest Floodlight Not Connecting to Settings

moralesvicente — Thu, 15 May 2025 21:32:16 GMT

Hi MarkD8,

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear your Nest Camera with floodlight is not connecting to settings. Don’t worry; it’s a pleasure to be able to assist you.

I’m grateful for the time and effort you put into completing the troubleshooting steps mentioned in the post. To continue addressing the situation, follow these recommendations.

Performed a factory reset; for your reference, consult this article: Restart or factory reset Nest camera or doorbell.
Set up the Nest camera again and be sure to select the option “Nest Cam with Floodlight.” For more information, check out this article: Set up and connect Nest camera.

Let me know how it goes.

Best regards,

Daniel

Re: New Nest Floodlight Not Connecting to Settings

RickGroves — Thu, 29 May 2025 14:51:34 GMT

I have this exact issue. I factory reset the device and set it up again in Home -- twice. I tried re-seating the power connector. Nothing helped. I have a second identical device connected elsewhere on the same network which works just fine -- I can access the floodlight settings no problem. Just this device gives me the "couldn't connect" prompt. Also, I can manually turn on/off the floodlights directly in home and they work fine. I just can't access the settings through the camera.

I should also note that it worked fine prior to being reset, so it is unlikely to be a hardware issue. (I had deleted it from home accidentally and had to factory reset to add it back because it wouldn't connect at all otherwise)

Re: New Nest Floodlight Not Connecting to Settings

Mangos4Life — Thu, 05 Jun 2025 03:52:33 GMT

Any solutions? I am currently having this problem as well.

Re: New Nest Floodlight Not Connecting to Settings

Kark — Sat, 07 Jun 2025 01:52:24 GMT

Oddly enough I am having the exact same issue. Hooked up two cameras today. One wired floodlight and one battery camera. I have two nest doorbell and they're great. I pay for the nest aware service and really enjoy the system as a whole. Removed the device, reinstalled, "can't connect" is all I get in the settings. The light turns on and off when I live view and I can easily control the dimming/on/off toggle from the app. It's clear the camera and light are connected to the app and internet. What's the issue here?!

Re: New Nest Floodlight Not Connecting to Settings

Glaube53 — Mon, 09 Jun 2025 00:19:30 GMT

I set up my floodlight cam yesterday and I'm also having the same issue. Would love to have some adjustment.

Re: New Nest Floodlight Not Connecting to Settings

Mangos4Life — Mon, 09 Jun 2025 00:27:34 GMT

How can we get attention to this thread? It seems google nest support is not very supportive

Re: New Nest Floodlight Not Connecting to Settings

Bunklung — Mon, 09 Jun 2025 10:54:13 GMT

I have the same issue with two brand new flood light cameras. I have a third older flood light camera and I can access the flood lights settings. So something is up systemically here.

Re: New Nest Floodlight Not Connecting to Settings

Bunklung — Mon, 09 Jun 2025 10:55:39 GMT

@moralesvicente Can you push this up the chain?

Re: New Nest Floodlight Not Connecting to Settings

Bunklung — Mon, 09 Jun 2025 11:19:24 GMT

This topic is very hard to research online since nearly all the help articles and search engines assume you are having Wi-Fi issues. I found this thread where a user had to get a replacement. I noticed my lights are from last year manufactured date even though they are brand new. Maybe it's a bad batch. One user found a price of fuzz in the connector between the camera and the base flood light. Since I have two brand new cameras, I suspect it's a bad batch of hardware. I will just return them to store or started a replacement with Google. Here is the additional thread: https://www.reddit.com/r/Nest/comments/q5ik4h/installed_new_cam_with_floodlight_no_floodlight/

Re: New Nest Floodlight Not Connecting to Settings

Glaube53 — Mon, 09 Jun 2025 11:52:37 GMT

I asked Gemini to help. This is what I found.

https://g.co/gemini/share/a544c3e96159

Re: New Nest Floodlight Not Connecting to Settings

hargy9999 — Wed, 11 Jun 2025 07:02:01 GMT

I'm having exactly the same issue as described above. Brand new nest floodlight. Everything works fine and appears fine - I just can't access settings for the floodlight. Same message "can't connect".

Tried reset and all of the above suggestions.

Re: New Nest Floodlight Not Connecting to Settings

Poleydee — Wed, 11 Jun 2025 08:02:23 GMT

Same issue for me. All the same steps, nothing works. Only settings that can't be accessed.

Re: New Nest Floodlight Not Connecting to Settings

Poleydee — Wed, 11 Jun 2025 08:04:48 GMT

@moralesvicente - are you able to escalate?

Re: New Nest Floodlight Not Connecting to Settings

Glaube53 — Wed, 11 Jun 2025 12:22:14 GMT

Seems like this is a consistent issue. Kinda hard to believe that no one from Google has even acknowledged this. I can't even get into a chat with customer service because *that* doesn't work either. What is happening at Google?

Re: New Nest Floodlight Not Connecting to Settings

Mangos4Life — Wed, 11 Jun 2025 13:16:39 GMT

@moralesvicente - are you able to escalate. Help us please

Re: New Nest Floodlight Not Connecting to Settings

Bunklung — Wed, 11 Jun 2025 15:07:16 GMT

I would do an advanced replacement. Perhaps it's a hardware date issue. The two cameras I just activated are from Aug and Sept of 24. The brand new one they sent is April 2025. I will report back.

Re: New Nest Floodlight Not Connecting to Settings

Glaube53 — Wed, 11 Jun 2025 15:41:56 GMT

I just had an hour long customer service chat. They are pretty sure it's a software issue.

Re: New Nest Floodlight Not Connecting to Settings

Bunklung — Wed, 11 Jun 2025 18:07:30 GMT

I suspect they will respond when people send back their units under warranty.

Re: New Nest Floodlight Not Connecting to Settings

Poleydee — Thu, 12 Jun 2025 21:14:31 GMT

I have also noticed that for this camera that there is no event history. On the app it is just blank. On the web version it gives a message saying it is not available in the web view. Anyone else getting this too>?