topic Re: New Nest Doorbell Camera in Cameras and Doorbells

New Nest Doorbell Camera

Woosah — Fri, 03 Dec 2021 04:31:17 GMT

I just got this doorbell to add with my 1st gen Nest indoor cams and outdoor cams. I just bought 2 new Google outdoor cams but I cant even connect the doorbell. It keeps giving me this error:

"Can't connect to assisting Nest Device ?"

I like the google doorbell much more than the ring and my whole house is using the google eco system. Any new ideas? Ive read alot on here but it is still not working.

Re: New Nest Doorbell Camera

MplsCustomer — Sat, 04 Dec 2021 01:34:41 GMT

If you search this forum for "assisting device" or assisting Nest device" using quotation marks in your search, you will find many posts from other customers who have encountered this problem, along with many customer suggestions on how to fix it--solutions that work for some customers but not all. Google Nest Support has not provided any definitive solutions. If you google for the Google Nest Help website and perform the same searches there, you'll find that they refer you to many customer postings on this problem, but not a single link to a Google Nest Help page with Google-provided solutions.

Re: New Nest Doorbell Camera

Woosah — Mon, 06 Dec 2021 23:37:14 GMT

Most of the customer solutions does not work for me. REmoved all devices and tried adding doorbell first with no luck.

Re: New Nest Doorbell Camera

MplsCustomer — Tue, 07 Dec 2021 01:10:45 GMT

@Woosah

On this thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Problems-installing-nest-cameras/m-p/58186/ a Google Nest Community Specialist named Kalla says "this issue is being looked into further".

Re: New Nest Doorbell Camera

Brad — Tue, 07 Dec 2021 18:22:18 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. This is an ongoing issue that is being looked into. I am afraid I do not have any fixes at this time, but please continue to leave your feedback, and we will collect it. It all helps to find a solution.

Please let me know if you need further assistance.

Best Regards,

Kalla.

Re: New Nest Doorbell Camera

Brad — Fri, 25 Feb 2022 16:56:21 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New Nest Doorbell Camera

Brad — Tue, 01 Mar 2022 17:54:21 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.