topic Re: How do I file for a warranty replacement - button goes to a dead link in Cameras and Doorbells

How do I file for a warranty replacement - button goes to a dead link

MikeGuerin — Mon, 11 Aug 2025 18:00:14 GMT

I have 5 google nest cameras on my home in Florida (purchased April 2025. One has already failed, condensation in the lens and will no longer work. I have tried to walk through the warranty replacement links through Google/Nest support but they run me in a loop and the final warranty link is dead.

The camera is under warranty- I just need a mechanism to replace it.

Re: How do I file for a warranty replacement - button goes to a dead link

MplsCustomer — Mon, 11 Aug 2025 19:09:48 GMT

@MikeGuerin

Are you using the "Warranty Helper" link in this blog posting?

https://www.googlenestcommunity.com/t5/Blog/Now-Available-Google-Nest-Warranty-Helper/ba-p/615811

Re: How do I file for a warranty replacement - button goes to a dead link

MikeGuerin — Mon, 11 Aug 2025 19:20:18 GMT

Yes - run through it and when it gets to the end point where it has a link that says:

Step 3. File a warranty claim to replace your Nest device

After you've confirmed your device is currently under warranty – and that it's eligible for a replacement under warranty – please fill out this form to file a claim

It goes to a dead link...

Sorry, this page can't be found.

This page doesn't exist in Google Nest Help. It may be deleted because the feature doesn't exist anymore, or the URL may be incorrect.

Re: How do I file for a warranty replacement - button goes to a dead link

MplsCustomer — Mon, 11 Aug 2025 19:42:27 GMT

@MikeGuerin

You might have to try contacting Support; I've seen a couple of other posts about the warranty process being broken.

Unfortunately, one customer also reported the "Contact Us" process also being broke.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.