topic Re: new outdoor gen 2 will no longer power on in Cameras and Doorbells https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/new-outdoor-gen-2-will-no-longer-power-on/m-p/739670#M109763 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/780461">@johnder</a>&nbsp;</P><P>To contact <STRONG>Support</STRONG>:</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P><SPAN>1. Go to </SPAN><A href="https://support.google.com/googlenest/gethelp" target="_blank" rel="noopener noreferrer">https://support.google.com/googlenest/gethelp</A><SPAN>.</SPAN><BR /><SPAN>2. Select a category/product family, and type in a brief description of the issue, then click "</SPAN><STRONG>Next</STRONG><SPAN>".</SPAN><BR /><SPAN>3. Select your device from the dropdown, click "</SPAN><STRONG>Other</STRONG><SPAN>", then click "</SPAN><STRONG>Next step</STRONG><SPAN>".</SPAN><BR /><SPAN>4. Under "</SPAN><STRONG>Resources</STRONG><SPAN>", just click "</SPAN><STRONG>Next step</STRONG><SPAN>". (Clicking one of the listed links will bring up a Help page.)</SPAN><BR /><SPAN>5. Under "</SPAN><STRONG>Contact options</STRONG><SPAN>", choose to get a </SPAN><STRONG>phone call</STRONG><SPAN> or </SPAN><STRONG>chat</STRONG><SPAN> with the team, depending on availability in your country.</SPAN></P></DIV></DIV></DIV></DIV> Fri, 29 Aug 2025 20:50:38 GMT MplsCustomer 2025-08-29T20:50:38Z new outdoor gen 2 will no longer power on https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/new-outdoor-gen-2-will-no-longer-power-on/m-p/739532#M109755 <P>i have a nestoutdoor gen 2 camera that was setup and working for weeks and suddenly stopped working and will now not power on, i have tried multiple power cords and outlets and get no status lights at all</P><P>the camera was purchased on ag 11 so should still be under warranty, i cant figure out how to start a claim</P> Fri, 29 Aug 2025 13:36:33 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/new-outdoor-gen-2-will-no-longer-power-on/m-p/739532#M109755 johnder 2025-08-29T13:36:33Z Re: new outdoor gen 2 will no longer power on https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/new-outdoor-gen-2-will-no-longer-power-on/m-p/739670#M109763 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/780461">@johnder</a>&nbsp;</P><P>To contact <STRONG>Support</STRONG>:</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P><SPAN>1. Go to </SPAN><A href="https://support.google.com/googlenest/gethelp" target="_blank" rel="noopener noreferrer">https://support.google.com/googlenest/gethelp</A><SPAN>.</SPAN><BR /><SPAN>2. Select a category/product family, and type in a brief description of the issue, then click "</SPAN><STRONG>Next</STRONG><SPAN>".</SPAN><BR /><SPAN>3. Select your device from the dropdown, click "</SPAN><STRONG>Other</STRONG><SPAN>", then click "</SPAN><STRONG>Next step</STRONG><SPAN>".</SPAN><BR /><SPAN>4. Under "</SPAN><STRONG>Resources</STRONG><SPAN>", just click "</SPAN><STRONG>Next step</STRONG><SPAN>". (Clicking one of the listed links will bring up a Help page.)</SPAN><BR /><SPAN>5. Under "</SPAN><STRONG>Contact options</STRONG><SPAN>", choose to get a </SPAN><STRONG>phone call</STRONG><SPAN> or </SPAN><STRONG>chat</STRONG><SPAN> with the team, depending on availability in your country.</SPAN></P></DIV></DIV></DIV></DIV> Fri, 29 Aug 2025 20:50:38 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/new-outdoor-gen-2-will-no-longer-power-on/m-p/739670#M109763 MplsCustomer 2025-08-29T20:50:38Z