topic The camera pause function in Cameras and Doorbells

The camera pause function

geness — Sat, 03 Jan 2026 16:55:41 GMT

When I click on the camera pause button now, the screen becomes blank instead of a still picture the way it used to be. Is this the way it is now, or is there some kind of setting to change? Or do I have some kind of problem to fix?

Video Pause Button

geness — Tue, 06 Jan 2026 17:35:47 GMT

When I click on the camera pause button now while watching live or recorded video, the screen becomes black instead of a frozen picture the way it used to be. I’m using a MacBook Pro with an Intel processor. My wife has a MacBook Pro with the Apple M4 processor, and does not have this problem.

Re: The camera pause function

ByronP — Wed, 07 Jan 2026 00:39:08 GMT

Hi geness,

Thank you for reaching out to the community. I understand you’re experiencing a situation where a blank screen appears instead of a still image when you tap the pause button in the Google Home app. I’m glad to help.

For better assistance, please answer the following questions:

When did the situation start?
What model of Nest Camera do you have? (Here is a helpful article to identify the type Nest Camera).
To clarify, are you using the Google Home app or the Nest app to manage these settings?
What is the make and model of the mobile device you are using to manage the app?
Which version of Android or iOS is your device currently running?
Are both the app and your device software fully up to date?

Please keep me posted on your findings.

Regards,

Byron