topic Re: We need to be able to view cameras history on the computer in Cameras and Doorbells

We need to be able to view cameras history on the computer

feng2090 — Sat, 06 Nov 2021 22:57:01 GMT

I can't believe you can't view history on the pc. How is it possible that it's only on the phone. I'm sorry I don't own a large screen tablet or a phone to be able to see clearly on the cameras' history. This was a feature in the old nest app and it's being taken away in the new homes app. Is it possible to at least clip it and send to my pc?

Re: We need to be able to view cameras history on the computer

Brad — Wed, 01 Dec 2021 22:50:11 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: We need to be able to view cameras history on the computer

Brad — Tue, 07 Dec 2021 20:47:04 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: We need to be able to view cameras history on the computer

MplsCustomer — Tue, 07 Dec 2021 18:44:46 GMT

@feng2090

Unfortunately, the new Google Nest cameras and door bells released in the fall of 2021 work only with the Google Home app, and do NOT work with the Google Nest app or with the home.nest.com website that you can access from your computer.

Google's perspective on this--along with customer reactions--can be found in these blogs in this forum:

"Message from our GM: Updates for our Nest customers"
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

"New Cameras and Google Home app"
https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632