https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-streaming/m-p/800713#M113536 <P>When I open my nest app to view movement I can only see still shots, no video, no audio. I paid for a year subscription. Also, even the still shots only show for today, nothing prior to today&nbsp;</P> Sun, 12 Apr 2026 20:21:18 GMT Gigi5 2026-04-12T20:21:18Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-streaming/m-p/800713#M113536 <P>When I open my nest app to view movement I can only see still shots, no video, no audio. I paid for a year subscription. Also, even the still shots only show for today, nothing prior to today&nbsp;</P> Sun, 12 Apr 2026 20:21:18 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-streaming/m-p/800713#M113536 Gigi5 2026-04-12T20:21:18Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-streaming/m-p/801303#M113587 <P><SPAN data-preserver-spaces="true">Hi&nbsp;Gigi5,</SPAN></P> <P>&nbsp;</P> <P><SPAN data-preserver-spaces="true">Thanks for posting here in the community. I understand that despite having an active annual subscription, your Nest app is only showing still images without audio or video. Additionally, your event history appears to be missing, as you're unable to view any captures prior to today. I'm happy to help!</SPAN></P> <P><SPAN data-preserver-spaces="true">To better assist you with accurate information, I’d like to ask a few questions:</SPAN></P> <UL> <LI><SPAN data-preserver-spaces="true">Where did you originally purchase your Google Home Premium subscription?</SPAN></LI> <LI><SPAN data-preserver-spaces="true">Which specific Google Home Premium subscription do you have?</SPAN></LI> <LI><SPAN data-preserver-spaces="true">Have you migrated your Nest account to a Google account? </SPAN></LI> </UL> <P><SPAN data-preserver-spaces="true">Keep me posted.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-preserver-spaces="true">Best regards,</SPAN></P> <P><SPAN data-preserver-spaces="true">Melany</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 15 Apr 2026 22:17:31 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-streaming/m-p/801303#M113587 gmelanymelissa 2026-04-15T22:17:31Z