topic Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ago in Cameras and Doorbells

Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ago!

KarinH — Thu, 09 Dec 2021 00:33:51 GMT

My dad took a fall earlier today (around noon) and it should have been captured by my Nest camera. When I tried to check (I only found out recently) I could only bring up the past 3 hours. Why?

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ago

Ashepherdson — Thu, 09 Dec 2021 02:31:50 GMT

Do you have a nest aware subscription? If not, then you would only have 3 hours of recording history.

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ago

Macgiobuin — Thu, 09 Dec 2021 19:23:09 GMT

I have a Nest Aware subscription and have the same issue. The camera alerts me via phone that somebody is at the door. When I click on the notification it just shows me a live feed with no camera clips.

I've just checked my account and there are no past clips viewable at all. WTH?

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ...

Brad — Thu, 17 Feb 2022 18:37:39 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ...

Brad — Mon, 21 Feb 2022 23:51:44 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ...

Toshfromwash — Tue, 22 Feb 2022 05:10:11 GMT

Hi Brad, I’m having the same issue. Please help.

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ...

Brad — Tue, 22 Feb 2022 18:34:37 GMT

@Toshfromwash

Are you sure you have an active Nest Aware subscription? If it is reverting back to only 3 hours, you may have had a trial that ended, or you do not have an active Nest Aware sub. I would check that out first, and then resubscribe if you are not signed up. Give your cams a restart or Factory Reset too if you do indeed have an active sub.

Best regards,

Brad.

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ...

Macgiobuin — Wed, 23 Feb 2022 15:27:49 GMT

Sorry. I was contacted by someone from Nest tech support and they walked me through the problem the next day. I just figured they would somehow mark that the issue is resolved on here.

It was (as is often the case with me and electronics) user error.

Re: Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ...

Brad — Wed, 23 Feb 2022 16:56:25 GMT

Hey Folks.

I am relieved to hear that you got it resolved with Support! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.