topic Re: Nest Video Won’t Playback in Cameras and Doorbells

Nest Video Won’t Playback

Jaysplace70 — Wed, 03 Nov 2021 17:58:09 GMT

Our Nest camera will no longer playback video in the app only still shots…how can we fix this issue?

Re: Nest Video Won’t Playback

Brad — Tue, 30 Nov 2021 23:34:02 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Video Won’t Playback

Smb117 — Wed, 01 Dec 2021 01:27:59 GMT

I’m not the OP but I’m having the exact same issue. Please help!!

Re: Nest Video Won’t Playback

Brad — Wed, 01 Dec 2021 17:56:49 GMT

@Smb117

Sorry to hear that you're still having this issue! What troubleshooting steps have you taken so far? Please make sure to restart your devices first, check your internet connection, make sure your firmware is up to date on all devices, and let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Video Won’t Playback

Smb117 — Mon, 06 Dec 2021 13:32:11 GMT

Everything you mentioned has been done or checked. The only thing different is we have new phones.

Re: Nest Video Won’t Playback

Brad — Thu, 09 Dec 2021 18:01:32 GMT

@Smb117

Have you made sure that you have removed your old device, or made sure that your new phones are fully connected to your Home/structure? Have you tried to restart your device and then try again to check on them? Which app are you using?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Video Won’t Playback

Kath1 — Tue, 07 Dec 2021 19:57:54 GMT

We are having the same problem. Is yours working now? Video won’t play, still shots only.

Re: Nest Video Won’t Playback

armchannel — Thu, 09 Dec 2021 02:11:45 GMT

Same problem for me too

Re: Nest Video Won’t Playback

Brad — Thu, 09 Dec 2021 18:02:18 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Nest Video Won’t Playback

Eric_B — Mon, 13 Dec 2021 23:56:24 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: Nest Video Won’t Playback

Jimdouce — Wed, 15 Dec 2021 02:38:20 GMT

Same issue. Doesn’t look like any replies have been helpful at all.

Re: Nest Video Won’t Playback

GarrettDS — Wed, 15 Dec 2021 23:27:06 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS