topic Re: No blue light to connect after factory reset in Cameras and Doorbells

No blue light to connect after factory reset

pogo — Wed, 10 Nov 2021 19:41:05 GMT

I changed routers and was having difficulty connecting to new wifi. After doing factory reset, I get solid white light but does not turn to blue to start the connection process.

Re: No blue light to connect after factory reset

Ok-332389 — Thu, 11 Nov 2021 09:41:24 GMT

Exact same problem does anybody know what to do???? Is there a way to get this thing refunded?! It has been nothing but issues 😕

Re: No blue light to connect after factory reset

KJT — Mon, 15 Nov 2021 21:21:36 GMT

I am experiencing the exact same issue. I'm trying to reinstall the doorbell, but now the white light is solid and the blue light is not turning on. I've already done a factory reset on the doorbell as well. Not sure what to do next.

Re: No blue light to connect after factory reset

pogo — Mon, 15 Nov 2021 23:19:13 GMT

If you find a solution outside of this forum, please post it here. I am SOOOO frustrated!

Re: No blue light to connect after factory reset

pogo — Mon, 15 Nov 2021 23:20:01 GMT

If you find a solution outside of this forum, please post it here, thanks

Re: No blue light to connect after factory reset

pogo — Mon, 15 Nov 2021 23:41:08 GMT

Ok so I figured this out. When you press the reset button (with paper clip etc) hold it for at least 30 seconds or until after you see the yellow light and they go off. Then remove the paper clip and the light will turn blue.

Re: No blue light to connect after factory reset

KJT — Tue, 16 Nov 2021 14:19:49 GMT

This worked!! Thank you so much!! I had tried that reset button but only pressed for 5-10 seconds initially since the darn instructions stated 5 seconds was sufficient. Held it for as long as possible until the yellow light came on and it took roughly 25 seconds for me. Lol. This really could have been avoided if the manual was accurate.

Anyway, thank you again!!

Re: No blue light to connect after factory reset

GarrettDS — Tue, 16 Nov 2021 22:58:21 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Garrett DS

Re: No blue light to connect after factory reset

Lucas58 — Fri, 10 Dec 2021 21:02:28 GMT

Just fix the insructions for reset. I spent about 3 hours with this same issue until I came accross this post. Thank you POGO!

Re: No blue light to connect after factory reset

pogo — Sun, 12 Dec 2021 16:29:48 GMT

Glad it worked for you. Yup instructions not very good!

Re: No blue light to connect after factory reset

Brad — Mon, 13 Dec 2021 20:48:43 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: No blue light to connect after factory reset

Brad — Tue, 21 Dec 2021 22:32:58 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.