topic My Nest Hello Doorbell is Peeling in Cameras and Doorbells

My Nest Hello Doorbell is Peeling

Pareed1967 — Sat, 11 Dec 2021 15:59:04 GMT

I also have a Nest Hello doorbell that is peeling and out of warranty. It is visually unappealing, and I get comments from friends all the time.

I contacted Google via chat this morning to see what they would do. After spending a lot of time on chat, providing everything requested, I was told that the peeling was RARE. She said they had no solution to offer me but that I could purchase a new doorbell. I don’t want to have to mess with the current housing and wires with a chance that a new doorbell would not peel. She stated that the new doorbell would fit in the current housing and would be an easy swap, and if it peeled within the warranty they would replace it.

So why can’t Google offer a replacement of the ugly peeling doorbell with the new doorbell? Isn’t this an option for those “RARE” peeling issues for a visually defective product? I have lots of money invested in google security products in my home (as others do) and I was shocked at the lack of company support (though the agent was pleasant).

I think this issue is not RARE and they don’t want to offer a solution because they will be replacing a lot of doorbells so they would rather just ignore the issue and force us to live with it or spend OUR money on their visual defect. This product was designed to be outside so it should hold up outside.

So potentially pushing customers to move to Ring or Arlo is a better long-term solution than making your current customers happy? I’m purchasing a doorbell for a family member and, now because of this, it won’t be a Google doorbell. This means all the additional security they will be adding will not be Google products.

Google, why would this be your way of handling customer support for your products? You should at least offer a discount for a replacement since it IS a product material issue vs. a “sorry for your luck”. So disappointing.

Re: My Nest Hello Doorbell is Peeling

tschisler8579 — Sat, 11 Dec 2021 18:15:51 GMT

Mine is also peeling, at first I thought there was a film I didn't remove initially. https://photos.app.goo.gl/QVY3wAAqP31ptwSk7

Re: My Nest Hello Doorbell is Peeling

llamee1 — Sat, 11 Dec 2021 23:21:05 GMT

They replaced mine outside warranty with a refurbished one. Maybe call back and try again. I also have a lot of Nest products and the paid Nest Aware subscription, so results may very.

Re: My Nest Hello Doorbell is Peeling

tschisler8579 — Sun, 12 Dec 2021 00:01:51 GMT

Thanks for the info, I plan to call in Monday. I have quite a few Nest products and other Google devices, so hope for a similar result.

Re: My Nest Hello Doorbell is Peeling

Brad — Mon, 13 Dec 2021 20:02:10 GMT

Hey there,

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 0-8635000031544 @Pareed1967

I have submitted the Request for a Replacement, and here is your Case Id: 0-5042000032291 @tshisler8579

Please note: once I have submitted your replacement request, I will be locking this post.

Best Regards,

Brad.