topic Re: Nest Aware Trial Not Showing History more than 3 hours in Cameras and Doorbells

Nest Aware Trial Not Showing History more than 3 hours

Bippy — Sat, 30 Oct 2021 18:38:56 GMT

Hi. I signed up for Nest Aware trial and subsequently signed up fir the plan. I have never been able to view videos I have previously watched that are more than 3 hours old. Also looking at history it is inconsistent. For example I have 6 events in the last 3 hours and sometimes it shows 6 events, I don’t watch any, a few mins later I log in and only see 3 events.

Re: Nest Aware Trial Not Showing History more than 3 hours

GarrettDS — Fri, 19 Nov 2021 19:06:08 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Garrett DS

Re: Nest Aware Trial Not Showing History more than 3 hours

GarrettDS — Wed, 15 Dec 2021 23:04:19 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS