topic Re: Support needs to read the forums in Cameras and Doorbells

Support needs to read the forums

micknoosa — Mon, 01 Nov 2021 06:06:01 GMT

I spent literally hours online trouble shooting my doorbell not showing live video stream. Repeating everything I had done already myself, happy in order to convince them it was the product...

They sent me another doorbell, which arrived today and I setup and installed. Same problem.

So I did some more searching and found this conversation: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-doorbell-battery-live-streaming-not-working/m-p/5733

Where it proposes a solution. (Turn off Mesh's own settings.) It worked instantly.

SO to be clear, this is a google mesh wifi stopping the functionality of another google product that is sold as part of a home solution!?
Worst of all the tech support aren't aware of it although it is referenced above AND an insider suggests they will "pass it on to the team".

Guess that's a fail.

Moreover I am forced to take my complain here to another posting because my own has also been closed.. I pity anyone with a similar issue!

For completion here's my previous post, hopefully it helps someone. Now this new doorbell better make it back before I get charged $300+ for their own stupidity!!

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Unresolved-case/m-p/27942

Re: Support needs to read the forums

Brad — Tue, 30 Nov 2021 19:28:13 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

.
At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best Regards,

Brad.

Re: Support needs to read the forums

GarrettDS — Wed, 15 Dec 2021 23:13:14 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS