topic Re: “Something went wrong” message while installing google nest camera (battery). in Cameras and Doorbells

“Something went wrong” message while installing google nest camera (battery).

JohnF — Wed, 01 Sep 2021 16:55:39 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Steven van Rheenen

Installing new google nest camera. successfully connected and updated software. But when being unplugged and finishing up installation, getting this message (something went wrong). Removed device and installed again without success.

Re: “Something went wrong” message while installing google nest camera (battery).

JohnF — Wed, 01 Sep 2021 16:56:12 GMT

Hi there, Steven.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed.I hope you are not still having this issue during installation, but just in case you are I would love to look into this further for you.

Are you trying to install it within the Nest App? It is not compatible with the Nest App, and will only work in the Google Home App.
Are you making sure that all the information you are providing is correct during the installation process?
What other troubleshooting steps have you made?

Please let me know if you need further assistance!

-from Brad C. (Community Specialisti)

Re: “Something went wrong” message while installing google nest camera (battery).

AnasaziDan — Thu, 02 Sep 2021 00:27:59 GMT

Hi John F, I am using the Google Home app and am having the same issue. I posted on the old site that informed me about this new site. I am not sure if posts to the older site will be forwarded here.

Re: “Something went wrong” message while installing google nest camera (battery).

Bradley — Mon, 06 Sep 2021 03:59:42 GMT

Same issue for me. I've tried a factory reset by holding the reset button for 12 seconds and hearing the reset chime. Got to the same stage again when the message "somethings gone wrong" came up again. Retrying over and over does nothing.

Re: “Something went wrong” message while installing google nest camera (battery).

MandiL — Wed, 15 Dec 2021 21:15:57 GMT

Hi my new doorbell is making it all the way through the setup process then times out. My home app has the device but when I click it, it says Finish Setting up Device, with two options Finish Setup or Remove Device. If I click Finish Setup it acts like it's working for a split second and then immediately tells me "Something went wrong, setup is taking longer than expected" But it's like it's not even trying. I've factory reset the device and removed it from home and tried again same issue. This is the 4th time resetting. All my other google devices are functioning fine. I'm using an iPhone 12 (most recent ios) and just updated the google home app today after this happened the first time. Thanks.

Re: “Something went wrong” message while installing google nest camera (battery).

Krishyadav — Wed, 15 Dec 2021 21:19:02 GMT

Having the same issue as MandiL above. Did all those things MandiL has done too. I have iPhone X. Does feel like it doesn’t even try in that step.

Re: “Something went wrong” message while installing google nest camera (battery).

ChrisM — Wed, 15 Dec 2021 21:29:26 GMT

I am experiencing the exact same problem.

Re: “Something went wrong” message while installing google nest camera (battery).

MandiL — Wed, 15 Dec 2021 21:36:57 GMT

I'm on the phone with Google tech support right now. Sounds like they are experiencing a systemic issue. I will update once they give me a definitive answer.

Re: “Something went wrong” message while installing google nest camera (battery).

MMete — Wed, 15 Dec 2021 21:50:56 GMT

Same issue here. Watching for MandiL outcomes.

Re: “Something went wrong” message while installing google nest camera (battery).

MMete — Wed, 15 Dec 2021 22:01:57 GMT

Any luck yet?

Re: “Something went wrong” message while installing google nest camera (battery).

DalGord90 — Wed, 15 Dec 2021 22:25:01 GMT

Same issues. Glad I found out I wasn’t the only one but hoping it gets resolved soon.

Re: “Something went wrong” message while installing google nest camera (battery).

Mcredicott — Wed, 15 Dec 2021 22:29:38 GMT

Same issue here using iphone

Re: “Something went wrong” message while installing google nest camera (battery).

flastate83 — Wed, 15 Dec 2021 22:54:27 GMT

And add me to the list of "standing by". Have tried Google Home using ipad, iphone, and have also reset device multiple times and rebooting router and wifi. At a dead end.

Re: “Something went wrong” message while installing google nest camera (battery).

almoll78 — Wed, 15 Dec 2021 23:12:45 GMT

I've been having the same problem here for the past 4 hours with no success.

Re: “Something went wrong” message while installing google nest camera (battery).

MMete — Wed, 15 Dec 2021 23:15:25 GMT

I had a spare Android available and camera setup worked fine. Definetely an iOS issue.

Re: “Something went wrong” message while installing google nest camera (battery).

Shah1990 — Wed, 15 Dec 2021 23:22:09 GMT

I am also facing the same issue from past 3 hours

doing setup over iOS devices

Re: “Something went wrong” message while installing google nest camera (battery).

MandiL — Wed, 15 Dec 2021 23:36:11 GMT

Spent over an hour on the phone. We troubleshot everything. He ruled it as a long standing problem. Said try again in an hour. When I asked, what if it's not working tomorrow? He said it will be working tomorrow. So... I guess we hurry up and wait.

Re: “Something went wrong” message while installing google nest camera (battery).

Amy3 — Wed, 15 Dec 2021 23:49:57 GMT

Same issue with my new cam.

Re: “Something went wrong” message while installing google nest camera (battery).

MichaelE — Wed, 15 Dec 2021 23:51:37 GMT

Following. I'm having the same problem. iOS too

Re: “Something went wrong” message while installing google nest camera (battery).

nestingwithnest — Wed, 15 Dec 2021 23:56:28 GMT

setting up my doorbell and running into the same issues.