topic Re: Can not complete camera setup on iphone in Cameras and Doorbells

Can not complete camera setup on iphone

Joescapp007 — Wed, 15 Dec 2021 23:25:26 GMT

I installed google home, tried to set up outdoor battery cam…. i go get through the setup until the very end on on iPhone and it stops and says it is taking longer then expected. Not sure why i can’t complete the process.

Re: Can not complete camera setup on iphone

tsetsefly88 — Wed, 15 Dec 2021 23:32:09 GMT

I have the same issue on my iphone. This is with a new Nest Cam (indoor, wired). I spend time setting it up, the camera even beeps at me, it says "set up complete" then "something went wrong. taking longer than expected". At the same time I installed the two older generation Nest Cams with no issues. So frustrating! 😫

Re: Can not complete camera setup on iphone

Ladyboy — Wed, 15 Dec 2021 23:53:00 GMT

Same here with the Nest Doorbell Battery, exactly the same error. Wondering if there's something's wrong with Google Cloud?

Re: Can not complete camera setup on iphone

emiliojbena — Thu, 16 Dec 2021 00:13:36 GMT

Same issue here. Brand new camera that was delivered today.

Re: Can not complete camera setup on iphone

tsetsefly88 — Thu, 16 Dec 2021 00:14:20 GMT

If this doesn't get resolved in the next few days I am returning this crappy camera

Re: Can not complete camera setup on iphone

Newtonest1374 — Thu, 16 Dec 2021 00:25:10 GMT

I was told by customer service to use an android phone. Can i borrow someones android. I dont have an extra phone just laying around

Re: Can not complete camera setup on iphone

tsetsefly88 — Thu, 16 Dec 2021 00:28:54 GMT

OK, that's just a dumb suggestion by Google. 🙄

If that is their approach to solving my problem I will return the Nest Cams for refunds.

Re: Can not complete camera setup on iphone

Joescapp007 — Thu, 16 Dec 2021 00:31:14 GMT

I will give them 2 days to fix this…

i bought this to replace my $35 wyze cam. Big mistake

Re: Can not complete camera setup on iphone

MplsCustomer — Thu, 16 Dec 2021 00:32:58 GMT

There is speculation on the post below that this problem was introduced on IOS devices by an update to the Google Home app in the last couple of days:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-Setup-is-taking-longer-than-expected/td-p/64181

Re: Can not complete camera setup on iphone

rickywilliams — Thu, 16 Dec 2021 00:39:36 GMT

Just here to say "me too" with a outdoor battery camera, trying to setup on an iphone. Same exact error (at same exact step). I have a "home" with lots of devices over the past year, all setup fine first try.

Delivered today (Dec 15, '21) - I'll return this camera if they can't fix it.

Re: Can not complete camera setup on iphone

emiliojbena — Thu, 16 Dec 2021 00:54:28 GMT

Also I need to emphasize that this is especially frustrating, the cherry on top, considering I had no idea the new cameras don’t work with the Nest app. I will probably be returning it.

Re: Can not complete camera setup on iphone

GarrettDS — Wed, 27 Apr 2022 20:15:34 GMT

Hey folks,
Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Garrett DS