topic Re: Nest Cam Battery - Setup is taking longer than expected in Cameras and Doorbells

Nest Cam Battery - Setup is taking longer than expected

spotcom — Wed, 15 Dec 2021 22:40:54 GMT

I purchased 4 google nest cam battery. All of them connect to the wifi without problem. However, when I get to the end, it states "Setup is taking longer than expected, try again later". I've been at this for HOURS now. What's going on? I'm about to just head back to Best Buy and return these camera.

Please help the community out!

Re: Nest Cam Battery - Setup is taking longer than expected

Anonymous — Wed, 15 Dec 2021 22:43:40 GMT

I am having the exact same problem, I bought 4 and will be returning them tomorrow. I spent 1 ½ hours on the phone with support for them to tell me they couldn't help and to try again later and then to call back.

Re: Nest Cam Battery - Setup is taking longer than expected

spotcom — Wed, 15 Dec 2021 22:45:08 GMT

It's absolutely dreadful. Google should at least put out a statement telling people a system outage is causing issues. At least that would appease me. I'll try again in the AM, but if no luck, I'll return these devices!

Re: Nest Cam Battery - Setup is taking longer than expected

anajuliacisn — Wed, 15 Dec 2021 22:49:30 GMT

Im having the SAME issue, ive reached out via their messages for customer service where they are troubleshooting me but I already did everything in their troubleshoot pages. -.- i asked if there was a known issue and they said they dont experience issues with completing set up. Yet here we all are 😕

Re: Nest Cam Battery - Setup is taking longer than expected

LevityNYC — Wed, 15 Dec 2021 22:53:43 GMT

Helping my dad set up his Nest Outdoor battery. Same issue.

This is his 4th one and we've never had issues before.

Re: Nest Cam Battery - Setup is taking longer than expected

spotcom — Wed, 15 Dec 2021 22:58:33 GMT

They don't experience issues during setup, yet there are TONS of issues with almost all of their Nest products on this community forum. Terrible...Hope we all get an answer soon!

Re: Nest Cam Battery - Setup is taking longer than expected

spotcom — Wed, 15 Dec 2021 22:59:09 GMT

Hope we all get an answer soon to our issues. I know they don't care about lost business, since it's Google, but by keeping quiet, they're losing a lot of customers.

Re: Nest Cam Battery - Setup is taking longer than expected

zogger — Wed, 15 Dec 2021 23:03:40 GMT

getting same issue here in Australia, must be an outage.

Re: Nest Cam Battery - Setup is taking longer than expected

JB1071 — Wed, 15 Dec 2021 23:10:08 GMT

Getting the same issue here

Re: Nest Cam Battery - Setup is taking longer than expected

Yakinvasion — Wed, 15 Dec 2021 23:10:33 GMT

Is everyone attempting setup on an iOS device, or has anyone attempted setup an android device?

Re: Nest Cam Battery - Setup is taking longer than expected

zogger — Wed, 15 Dec 2021 23:11:27 GMT

IOS here

Re: Nest Cam Battery - Setup is taking longer than expected

JB1071 — Wed, 15 Dec 2021 23:12:13 GMT

iOS and trying to set up a floodlight cam

Re: Nest Cam Battery - Setup is taking longer than expected

Yakinvasion — Wed, 15 Dec 2021 23:25:01 GMT

To everyone on iOS, this is a google home app software bug. I just attempted with my friends old android phone and was able to successfully complete the setup.

Re: Nest Cam Battery - Setup is taking longer than expected

spotcom — Wed, 15 Dec 2021 23:29:54 GMT

They just updated their app 2 days ago. My dad was able to setup his camera on Saturday without any issues.

Re: Nest Cam Battery - Setup is taking longer than expected

Joescapp007 — Wed, 15 Dec 2021 23:36:10 GMT

iOS device

Re: Nest Cam Battery - Setup is taking longer than expected

zogger — Wed, 15 Dec 2021 23:37:54 GMT

This sounds like a very possible cause. Good spot... spotcom (fitting name haha)

Re: Nest Cam Battery - Setup is taking longer than expected

spotcom — Wed, 15 Dec 2021 23:40:18 GMT

🤣🤣🤣I'm laughing and crying on the inside - haha

Re: Nest Cam Battery - Setup is taking longer than expected

Tnguyenn — Thu, 16 Dec 2021 00:08:51 GMT

Same issue here with their Nest Floodlight

Re: Nest Cam Battery - Setup is taking longer than expected

br2 — Thu, 16 Dec 2021 00:13:26 GMT

Same here.

Re: Nest Cam Battery - Setup is taking longer than expected

anajuliacisn — Thu, 16 Dec 2021 00:14:41 GMT

i just spent like 2 hours with google support, they had me do so many things that did not help. i am still getting the "something went wrong set up is taking longer than expected try again or cancel" screen 😞 i just wanted to set up my cameras! 😞