topic Re: Nest Cam (Battery). "Something went wrong" can't install in Cameras and Doorbells

Nest Cam (Battery). "Something went wrong" can't install

VBScrapper — Sun, 28 Nov 2021 01:05:16 GMT

Can someone please explain to me what I'm doing wrong? I recently purchased the Nest Cam (Battery) for outdoors. I get through all of the screens and then it says "finishing up". After 5 minutes, I get an error message "Something went wrong." Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again.

I've tried all of this. I also tried setting up a new "home". Nothing is working for me to get my camera installed onto my network.

Please send help!!!

Re: Nest Cam (Battery). "Something went wrong" can't install

FrankO — Fri, 10 Dec 2021 21:22:48 GMT

I have the same problem. Google send me a new cam. Still the same problem. So it is not the cam. Am using iPhone 11 max pro. Other cams (indoor) and google products have no problems.

Re: Nest Cam (Battery). "Something went wrong" can't install

mzentell — Sat, 11 Dec 2021 22:08:34 GMT

Same problem with me. iPhone 12.

Just finished setting up a Nest Doorbell. Started on Nest Cam Battery set up and install. All fine until the very end of the connection setup, the the "Something Went Wrong" message. I'm wondering if it's a power issue and the camera has to charge first, but there is no indication or thread that indicates that may be true.

Sure would be nice if Google added an 800 number

Re: Nest Cam (Battery). "Something went wrong" can't install

CNAX — Mon, 13 Dec 2021 09:03:30 GMT

Same problem. I have 8 NestCams and this is my first time buying a battery cam for a new house. This thing is NOT setting up! I can’t find anything online. GOOGLE - post troubleshooting steps in an online knowledge base so we can look it up and not tie up your phone lines!

Re: Nest Cam (Battery). "Something went wrong" can't install

Maverick262 — Mon, 13 Dec 2021 22:52:44 GMT

I’m having the same problem. Any fix yet ? I have another nest camera and it works great. I get the same error you do

Re: Nest Cam (Battery). "Something went wrong" can't install

Brad — Mon, 13 Dec 2021 23:27:30 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Cam (Battery). "Something went wrong" can't install

CNAX — Mon, 13 Dec 2021 23:52:29 GMT

Brad,

No the issue remains unresolved - I actually own about 20 Nest cam products and have never had this happen before. No offense but it seems the product team responsible for the Battery Cam released what should have been a Beta to the public before the product was QCd. I am about to leave town and need this hooked up ASAP - was on the phone with tech support for 1 hour, 6 minutes today - agent could not figure out how to help. Supervisor was "in a meeting" and rep said supervisor would call back shortly. That hasn't happened either. My phone number is in your CRM - if you can call me and resolve, that would be great.

Re: Nest Cam (Battery). "Something went wrong" can't install

Krishyadav — Wed, 15 Dec 2021 20:37:49 GMT

I am having same problem here. Tired of trying many times. Do I need to return my doorbell?

Re: Nest Cam (Battery). "Something went wrong" can't install

mayrockcreech — Wed, 15 Dec 2021 21:13:46 GMT

Same here. Just installed two cameras. Considerably through the process, shows as connected, Google Home shows the devices but they can't "Finish setup." Have Nest Wifi router, points, indoor cameras, thermostat and have never had this issue.

I'm sure we're like others who bought these for holiday security. Please expedite this topic.

Re: Nest Cam (Battery). "Something went wrong" can't install

Kyleshumway — Wed, 15 Dec 2021 21:19:57 GMT

Dude we all still need help. Help us.

Re: Nest Cam (Battery). "Something went wrong" can't install

Kyleshumway — Wed, 15 Dec 2021 21:20:41 GMT

Same problem here. “Something went wrong. Setup is taking longer than expected.” On loop.

Re: Nest Cam (Battery). "Something went wrong" can't install

Yakinvasion — Wed, 15 Dec 2021 21:29:42 GMT

Same issue as described above. Two new nest cameras (battery), unable to complete the setup and have a looping error message that states "Getting Device Ready" "something went wrong, setup is taking longer than expected" without an error code. Device shows up in google home app, but I am unable to access any features until setup is complete.

Attempted to remove the device from google home, reboot, and factory reset. Have also opened ports 11095 on my router in a last ditch effort to resolve the issue.

Re: Nest Cam (Battery). "Something went wrong" can't install

GoogleCamUser — Wed, 15 Dec 2021 21:39:55 GMT

Brad none of us can setup our new Google Cams... I thought your response Monday was weak "Do you still need help?" Of course we do no one has posed they have received a solution Uggg...

Re: Nest Cam (Battery). "Something went wrong" can't install

ucftim — Wed, 15 Dec 2021 21:51:01 GMT

Same expect boat with Nest Battery Camera. Extremely Frustrating...

Re: Nest Cam (Battery). "Something went wrong" can't install

Yakinvasion — Wed, 15 Dec 2021 21:54:33 GMT

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-battery-fails-on-setup/m-p/44198

Going to borrow an android phone from a friend to see if the issue is with the iOS app.

Attempted the setup on an iphone X, and iphone 13pro both running the most up to date version of the google home app, 2.47.111

Assuming this is a software bug or server side issue.

Re: Nest Cam (Battery). "Something went wrong" can't install

nigelboot — Wed, 15 Dec 2021 21:59:25 GMT

Exactly the same problem here, 2 brand new cameras, all the way to the end of the set up then "Something went wrong" . Setting up on iPhone XR. PLEASE HELP!!!

Re: Nest Cam (Battery). "Something went wrong" can't install

rrudary — Wed, 15 Dec 2021 22:09:27 GMT

Yes, I need help with this issue. I can’t finish installation without it saying “something went wrong”.

Re: Nest Cam (Battery). "Something went wrong" can't install

kpaonline — Wed, 15 Dec 2021 22:47:01 GMT

2 x Nest Battery Cams, bought today. Same issue on both...

Re: Nest Cam (Battery). "Something went wrong" can't install

Genuine0strich — Wed, 15 Dec 2021 22:59:22 GMT

Same here. So frustrating

Re: Nest Cam (Battery). "Something went wrong" can't install

mayrockcreech — Wed, 15 Dec 2021 23:04:55 GMT

So seems like we are getting alerts and the cameras are functioning but still no way to "Finish" or control the cameras through the app. Seems like Google Home app or software issue.