topic Re: Indoor Nest Cam (gen2) will not finish setting up in Cameras and Doorbells

Indoor Nest Cam (gen2) will not finish setting up

Awducker1 — Wed, 15 Dec 2021 20:21:55 GMT

I have multiple Nest devices in my home. We bought an indoor camera to use as a video monitor for our child. When adding the device on the Google home app, it goes through the normal process of setting up, selecting Wi-Fi etc and the light even turns green. The app says the “Device is setup” and then goes into a cycle of “setup is taking longer than expected” and my only two options are try again and cancel.
I have restarted my router, reset the camera but the hole in the bottom, reinstalled my nest and Google home apps on my iPhone. I don’t know what else to do.

Re: Indoor Nest Cam (gen2) will not finish setting up

steven807 — Wed, 15 Dec 2021 20:24:12 GMT

Ditto. I actually got most of the way through installation earlier this morning, postponed the rest, and I when I tried again I found myself having exactly the same problems you are having. Perhaps there's a failure on the Google server side, hopefully temporary?

Re: Indoor Nest Cam (gen2) will not finish setting up

Kyleshumway — Wed, 15 Dec 2021 21:16:42 GMT

The exact same thing is happening to me with nest cam battery. Been at it for hours now and can’t seem to find any help.

Re: Indoor Nest Cam (gen2) will not finish setting up

Dorozco09 — Wed, 15 Dec 2021 22:09:44 GMT

I’m having the same issue. Just bought a Nest Doorbell today and when I try to connect it, I get stuck at “something went wrong setup is taking longer than expected.”

I am not given an error code or anything to go off of and can’t seem to find a solution.

Re: Indoor Nest Cam (gen2) will not finish setting up

DavidS — Wed, 15 Dec 2021 21:47:23 GMT

I have exactly the same issue. Seems like some type of a firmware glitch, and there is no solution. Its amazing how poor Google's product support is when there is an issue. No phone number, no solution. Might be a return on my part.

Re: Indoor Nest Cam (gen2) will not finish setting up

Awducker1 — Wed, 15 Dec 2021 21:49:19 GMT

I am thinking the same thing. Going to give it another try in a hour or so and then just return it if I can’t get it going. Any benefit is not worth the hassle at this point.

Re: Indoor Nest Cam (gen2) will not finish setting up

Awducker1 — Wed, 15 Dec 2021 21:49:48 GMT

Yep. Exactly

Re: Indoor Nest Cam (gen2) will not finish setting up

DavidS — Wed, 15 Dec 2021 22:21:51 GMT

I have another identical Nest camera in white that I bought last week from BBY and it works great, set-up in minutes, and is still online working fine. I'm not sure why the new gray/green camera I just received directly from Google fails to work.

Re: Indoor Nest Cam (gen2) will not finish setting up

Kmoreland — Wed, 15 Dec 2021 22:54:59 GMT

Same here. Been trying to setup a new nest battery doorbell and a new nest cam outdoor.

Re: Indoor Nest Cam (gen2) will not finish setting up

rynhys — Thu, 16 Dec 2021 00:45:53 GMT

Same problem on my part. 2 purchased from Google during the BFCM sale and both are giving me the same result.

Re: Indoor Nest Cam (gen2) will not finish setting up

Grizly — Thu, 16 Dec 2021 01:01:52 GMT

Same issue with nest doorbell. Tried to reset and re-add it multiple times, didn’t help.

Re: Indoor Nest Cam (gen2) will not finish setting up

Kris986 — Thu, 16 Dec 2021 01:07:48 GMT

same issue as well with 2 battery powered nest cameras

Re: Indoor Nest Cam (gen2) will not finish setting up

Mkovach — Thu, 16 Dec 2021 01:21:19 GMT

Same issue. Both cameras of a battery 2 pack. Disappointing.

Re: Indoor Nest Cam (gen2) will not finish setting up

Norrelle — Thu, 16 Dec 2021 01:31:33 GMT

Same.

This is a **bleep** show.

Re: Indoor Nest Cam (gen2) will not finish setting up

Doubleoseven — Thu, 16 Dec 2021 01:39:06 GMT

Wow I’m shocked at how many people bought cameras today. Having the same issue. Went and exchanged as I thought it was an issue with a camera. Now this post exists and seems to be an issue on Google’s part. Hope this gets resolved soon.

Re: Indoor Nest Cam (gen2) will not finish setting up

plantheaction — Thu, 16 Dec 2021 01:42:48 GMT

Just got my 6th nest cam and trying to set it up and having the same issue. this sucks

Re: Indoor Nest Cam (gen2) will not finish setting up

Whitney — Thu, 16 Dec 2021 01:52:36 GMT

Same exact issue with my new nest doorbell battery. I spent a half an hour on the phone with the customer service rep and she ended up finding out that this is a known issue that started about six hours ago. They said there is a bug and they’re working to resolve it they’re hoping it will only take a couple of hours but it said to try again tomorrow.

Re: Indoor Nest Cam (gen2) will not finish setting up

Rg23 — Thu, 16 Dec 2021 01:57:20 GMT

Thank you !

Re: Indoor Nest Cam (gen2) will not finish setting up

Victoria13 — Thu, 16 Dec 2021 01:58:11 GMT

So no one has a fix or advice for this I also just bought about four of the indoor cameras. I can’t set up any of them.

Re: Indoor Nest Cam (gen2) will not finish setting up

Rg23 — Thu, 16 Dec 2021 02:00:04 GMT

It’s a Bug Google said try tomorrow .