topic Re: Doorbell camera not showing on home setting? in Cameras and Doorbells

Doorbell camera not showing on home setting?

Ellco — Tue, 16 Nov 2021 23:54:42 GMT

Is there a way to not be notified of movement when at Home, but still receive video/sound when someone presses the doorbell?

I have set-up the Home/Away setting where the doorbell camera is off when I'm at home, and turns on when I'm Away. I did this so I'm not notified of every person walking past our front door (when at home). Unfortunately this means that when a delivery arrives and I'm home, they press the doorbell & I get no video and can't see who it is - defeating the whole purpose of the doorbell.

Ideally, when I'm home I'd like to only have the camera turn on when the doorbell is pressed, and not be notified of people walking past.
When I'm away, I don't mind receiving notifications of all events.

Any help would be appreciated. FYI our front door is directly on the street, so setting up zones doesn't really help.

Re: Doorbell camera not showing on home setting?

Brad — Thu, 16 Dec 2021 21:14:00 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Doorbell camera not showing on home setting?

Brad — Mon, 20 Dec 2021 22:35:14 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Doorbell camera not showing on home setting?

Brad — Wed, 22 Dec 2021 19:31:37 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.