topic Re: can't set up new Nest Cam in Cameras and Doorbells

can't set up new Nest Cam

SuburbanMe — Sun, 21 Nov 2021 10:06:23 GMT

I cannot set up my new Nest Cam indoor. I have the latest versions of both the Home app and the Nest app installed on my Android (11) phone.

When attempting to add the device on the Home app, it directs me to use the Nest app to add the camera, but when I scan the QR code in the Nest app it tells me I need to use the Home app to set up the camera.

I am stuck in an endless loop.

Any advice?

Thanks

Re: can't set up new Nest Cam

SuburbanMe — Sun, 21 Nov 2021 14:21:13 GMT

Resolved this by turning off Bluetooth.

When using the Home app and searching for a new device (allowing it to turn bluetooth back on), after selecting camera it instead presented a list of the type of Nest cameras instead of directing me straight to the Nest app.

I could then proceed with the set-up in the Home app exclusively.

Re: can't set up new Nest Cam

Brad — Thu, 09 Dec 2021 18:16:10 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: can't set up new Nest Cam

Eric_B — Mon, 13 Dec 2021 20:45:01 GMT

Hey SuburbanMe,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: can't set up new Nest Cam

Eric_B — Thu, 16 Dec 2021 22:30:54 GMT

Hey SuburbanMe,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric