topic Re: Cannot reconnect Cameras in Cameras and Doorbells

Cannot reconnect Cameras

McLovin — Fri, 17 Dec 2021 12:05:06 GMT

Hi all,

I really need some support. I'm quite savvy when it comes to technology and networking but I'm stumped.

I successfully set up 2 nest cams with floodlights, nest battery doorbell, and 2 additional nest outdoor cams. They were all working through Google Home app.

For an unrelated reason I had to change my SSID and password. Now all I want to do is add the devices back to Google Home. I tried everything. I deleted my Home even and tried to start fresh again but I keep getting stuck at the reconnecting screen. It just keeps telling me to move closer to the device even though I'm right next to it. How do I go about adding these devices again to Google Home?

Re: Cannot reconnect Cameras

fkaoud — Fri, 17 Dec 2021 13:33:12 GMT

I would try removing the devices, restarting them and your wifi router

Re: Cannot reconnect Cameras

McLovin — Fri, 17 Dec 2021 13:41:24 GMT

I've removed all the devices and started a new "home". I've reset the doorbell camera, but all I get is "try moving closer to the camera"!

Re: Cannot reconnect Cameras

McLovin — Fri, 17 Dec 2021 13:44:42 GMT

I'm at a complete loss. Does anyone have a solution?

Re: Cannot reconnect Cameras

MplsCustomer — Fri, 17 Dec 2021 15:09:57 GMT

@McLovin

We have not had to change our SSID or password, but judging from other posts in this forum, updating either for a Google Nest device seems to be problematic.

Here's what Google Nest Help's website says:
https://support.google.com/googlenest/answer/9223711

And here's another thread:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Change-wifi-password-of-Nest-Cam-floodlight-battery/m-p/42622

Re: Cannot reconnect Cameras

Brad — Wed, 09 Mar 2022 18:38:21 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Cannot reconnect Cameras

Brad — Mon, 14 Mar 2022 18:34:33 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Cannot reconnect Cameras

Brad — Tue, 15 Mar 2022 18:45:24 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.