topic Re: Cameras, and thermostat disconnected from the app today. Wifi is working fine in Cameras and Doorbells

Cameras, and thermostat disconnected from the app today. Wifi is working fine

Dazdandconfuzed — Thu, 18 Nov 2021 03:58:53 GMT

Today at noon, exactly according to the cameras, two cameras, doorbell, and thermostat went offline. Nothing wrong with the wifi. Cannot re-connect them to the app. Thermostat is hooked back up to the wifi, but nothing will show back up on the app. Have re-set, (unplugged) one camera and still shows offline after plugging back in…
everything at our vacation home still working fine and connected to the app…

wth?

Re: Cameras, and thermostat disconnected from the app today. Wifi is working fine

Brad — Fri, 17 Dec 2021 19:24:14 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Cameras, and thermostat disconnected from the app today. Wifi is working fine

GarrettDS — Tue, 11 Jan 2022 22:27:12 GMT

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Cameras, and thermostat disconnected from the app today. Wifi is working fine

Dazedandconfuse — Wed, 12 Jan 2022 00:38:01 GMT

Still cannot get the Nest Hello hooked up and working