topic Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home? in Cameras and Doorbells

Why can't I connect my new Nest cam with the Nest app?

JohnF — Mon, 03 Apr 2023 21:45:50 GMT

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Original poster: Stephen 7791

I have the newest Nest cam (outdoor with battery) and the only option to connect is with Google Home, not the Nest app.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Brian — Wed, 01 Sep 2021 23:57:08 GMT

It’s quite infuriating to say the least. I just picked one up too. If they’re migrating to the Home app then all features should be present - and they’re not. As of now, I’ll need to use two different apps to maintain the same capability I’ve had for years on the Nest app. Huge oversight!

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

cameronlc — Fri, 03 Sep 2021 07:56:12 GMT

I also want to add my name to the list of people who are annoyed by this.

I've generally got no problem with it all being in the Home App, but as long as all the functionality is moved across too. If Google can't do that, then the least they can do is make the new cameras available in Nest App.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

SBG9 — Mon, 06 Sep 2021 00:23:34 GMT

If I can't have all my cameras in one app, why didn't I just buy a $30 wyze cam? I'm miffed about this.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

timthuston — Mon, 06 Sep 2021 02:06:34 GMT

It’s ridiculous. 4 cams bought go $700.
battery life - sucks

features - suck

Home app with cams - REALLY SUCKS

the review recorded events - REALLY SUCKS.

Nest app is 100% by far superior than the garbage Google Home app.
the engineers really screwed this up and I feel like I just spent $700 to be a **bleep** beta tester. A-HOLES

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

mdr2 — Mon, 06 Sep 2021 03:03:54 GMT

Yes, this is super awful. And the more you use it the more you will notice what is missing. For me the big thing is you can not view the new cameras on your computer's web browser. If you read these threads you will see all the complaints. I really hope Google comes up with something better than "new features coming in 2022". Cause that won't fly with me or I believe the user base. With Google's resources they could give us the ability to view the cameras on our computers in a matter a days.

Super Frustrated and feeling like they really let us down after waiting so many months for the new hardware.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

dafinki — Mon, 06 Sep 2021 08:31:36 GMT

I've run out of patience - I'm sending them back.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

ReticentRobot — Tue, 07 Sep 2021 15:12:27 GMT

This is some grade-A BS. I now have to go to two different apps to use all of the features of my Nest products? How does a Nest doorbell not work with the Nest app? That's ridiculous. These new cameras either need to be brought into the Nest app ASAP, or all of the functionality that the nest app has needs to be brought over to Google Home right away - INCLUDING viewing cameras from the web and support for Nest Guard and Nest Detect.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Pauld — Thu, 09 Sep 2021 11:58:58 GMT

Mine are going back!

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Steve949 — Fri, 10 Sep 2021 17:26:45 GMT

Sent my cameras back, sounds like a lot of folks did. Maybe Google will be inspired to fix this mess.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Yg — Sun, 12 Sep 2021 04:35:31 GMT

Not only using too apps but if you change wifi you have to reset the cameras because the Nest app lets you change the the WiFi and the home app doesn’t. Google engineers suck not to migrate features from nest. They always say they are working on it

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

S86 — Sun, 12 Sep 2021 20:15:20 GMT

I returned a set of Arlo cameras 'cause I couldn't get them to connect to my IOS.

I just brought home a pair of Nest battery cameras to go with our wired Nest doorbell. I knew beforehand I'd have to use Home for the cameras, the Nest app. for the doorbell.

The wife just paid for a year's subscription for Aware (?) for the doorbell. Will the subscription also cover the new cameras even though they'll be in the Home app? It bloody better! 86

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

mc — Wed, 22 Sep 2021 14:30:11 GMT

Completely agree!

When google make decisions like this I feel like I'm being punished for brand loyalty. I feel like there there is no thought or concern about the user experience. It feel like we are disregarded and only some preconceived notion of how they want their products to be used are considered.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

mdr2 — Wed, 22 Sep 2021 15:08:33 GMT

I think it is best to speak with actions. My suggestion is return them for a refund. That is what I did and I'm buying used previous gen cams from Ebay. I believe this will easily take a year for Google to fix this.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

ArjenJansen — Mon, 27 Sep 2021 12:56:04 GMT

I have the same issue here - just installed the new nest cam and discovered it only works in Google home. Really not happy with this, pleas merge both Nest & Home apps and keep the good (Nest) stuff!!!

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Hicker55 — Fri, 01 Oct 2021 14:03:57 GMT

Same issue, it really sucks and I do t get the notifications that I do from nest app on the google app.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

MKRhom — Tue, 05 Oct 2021 15:01:03 GMT

I am also pretty frustrated with this. I've been very satisfied with my other Nest cameras and products up to this point. The fact that this is advertised as a Google NEST Indoor/outdoor camera is pretty misleading.

The Google Home App is not user friendly at all and so far it hasn't given me any notifications unless I'm standing right in front of the camera. Very disappointing considering how much these cost and this would be a very convenient product to have be wireless. Hoping Google will correct this issue soon otherwise I will be returning mine as well.

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

seasidekm24 — Fri, 08 Oct 2021 01:58:15 GMT

Honestly cannot believe this. My husband and I spent 2 hours trying to get this camera into the nest app before realizing it cannot. Why is it called a NEST camera? ugh so frustrated

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Yg — Wed, 13 Oct 2021 01:08:39 GMT

It covers all of them

Re: Why can't I connect my new Nest cam with the Nest app? Am I forced to use Home?

Edward2595 — Thu, 14 Oct 2021 16:22:24 GMT

I'm returning mine too. I just bought them and realized and cannot add them to the nest app with the rest of my stuff and the google home app is a piece of **bleep**.