topic Re: Outdoor camera linked to another account in Cameras and Doorbells

Outdoor camera linked to another account

LynetteB8 — Mon, 01 Nov 2021 17:07:22 GMT

I got an outdoor camera two years ago. We set up a nest account and them added a nest thermostat.

The camera was uninstalled while renovating and when we put it back up, I tried to log in and couldn’t, so tried to migrate to Google.

Now I can’t add the camera to my new nest account because it’s linked to my old one which I can’t access and I don’t know how to access the device in Google!

Re: Outdoor camera linked to another account

Avalanche1618 — Fri, 26 Nov 2021 22:38:00 GMT

Hi. Did you figure out how to do it? I have the same issue 😕

Re: Outdoor camera linked to another account

Brad — Mon, 29 Nov 2021 20:59:13 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Outdoor camera linked to another account

LynetteB8 — Tue, 30 Nov 2021 23:36:59 GMT

No, I can’t figure it out! Please advise me what to do, otherwise, I will never be able to use this camera.

Re: Outdoor camera linked to another account

GarrettDS — Tue, 21 Dec 2021 22:37:29 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Outdoor camera linked to another account

Jmartini797 — Wed, 22 Dec 2021 18:16:37 GMT

I have the same problem

Re: Outdoor camera linked to another account

Avalanche1618 — Wed, 22 Dec 2021 18:20:40 GMT

Nest/Google support was not helpful. What they told me to do didn't work. Let me know if you find a solution. If there isn't one, I'm out $300.

Re: Outdoor camera linked to another account

Brad — Fri, 14 Jan 2022 20:06:56 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Outdoor camera linked to another account

Brad — Mon, 17 Jan 2022 17:20:53 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.