topic Re: Nest doorbell camera - wire terminal screws in Cameras and Doorbells

Nest doorbell camera - wire terminal screws

Tedd — Sat, 18 Dec 2021 19:47:09 GMT

I'm hoping to help anyone who has lost one of the screws from the back of a Nest wired doorbell camera. I dropped one onto our step and couldn't find it (possibly because it was -25 C and lots of snow).

I found an old conversation on this site (now closed) where an advisor gave this information:

"Doorbell Terminal Screws: M3x4mm, 7mm diameter head"

This may be the correct size screw but there's no info about the thread. The thread on the doorbell screws is very fine, while all of the screws I could find online with the above info were coarse threaded (0.5 mm) I think.

A TV repair person finally found a proper screw for me by searching his collection.

Bottom line: Nest should make these screws captive, so they don't come all the way out when you're loosening them. And also, someone should come up with a replacement part.

Thanks for listening.... Tedd

Re: Nest doorbell camera - wire terminal screws

Brad — Wed, 22 Dec 2021 22:53:50 GMT

Hi there, Tedd.

Thank you so much for your great suggestions! I am sure this information could help your fellow Community Members. I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

.
At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best Regards,

Brad.

Re: Nest doorbell camera - wire terminal screws

Moviefan04 — Thu, 30 Dec 2021 22:46:16 GMT

I agree. I did a help chat and was told that they cannot send/sell replacement screws and cannot even give out the technical specs of the screws. He told me that I would just have to take the doorbell to stores and try a variety of screws in it to see if one would fit. That is absurd.

Re: Nest doorbell camera - wire terminal screws

Brad — Tue, 18 Jan 2022 23:37:08 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.