topic Re: Installing Nest Doorbell (Battery), Not Downloading Update in Cameras and Doorbells

Installing Nest Doorbell (Battery), Not Downloading Update

JBarks — Sun, 05 Dec 2021 00:09:58 GMT

I'm installing a nest doorbell (battery) and have gotten to the download update phase but it remains at 0%. I've tried the following and nothing seems to help:

Restarting the installation
Factory reset
Using different Wifi
Moving closer to router
Updating home and nest apps

Are there any other suggestions for ensuring the app will download the update?

Thanks in advance.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

MplsCustomer — Sun, 05 Dec 2021 01:18:39 GMT

I'm just another Google Nest customer and do NOT have the Google Nest Battery Doorbell, but have seen a couple of other posts suggesting:

1) Server problem at Nest - download just worked fine hours later or the next day.

2) Low voltage problem - however, since you have a battery model, could it be it needs to be charged more before going through the download phase? Or just having it plugged in during the install/update process?

Re: Installing Nest Doorbell (Battery), Not Downloading Update

JBarks — Sun, 05 Dec 2021 17:44:03 GMT

Thanks for the reply! The battery is fully charged so I don't think it's that. I tried again today and still not downloading so I'm not sure it's a server issue

Re: Installing Nest Doorbell (Battery), Not Downloading Update

vp1 — Sun, 05 Dec 2021 18:10:48 GMT

Facing the same issue while setting up my new nest doorbell battery. The device is fully charged and connected to a power outlet, but the setup is stuck at downloading update 0%. Have tried resetting the device multiple times without success.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

JBarks — Sun, 05 Dec 2021 22:10:39 GMT

Okay so maybe it is a server issue? I'll update if mine ends up downloading

Re: Installing Nest Doorbell (Battery), Not Downloading Update

JBarks — Sun, 05 Dec 2021 23:29:53 GMT

It's working now. May have just been a server issue, but certainly a frustrating one.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

Marilin — Thu, 16 Dec 2021 02:01:19 GMT

I have done the reset 3 times reset phone rebooted the wifi amd nothing it’s still not finishing the set up. I can see the nest doorbell in my cox app it’s there but I can’t finish the set up. What should I do

Re: Installing Nest Doorbell (Battery), Not Downloading Update

Brad — Thu, 16 Dec 2021 23:23:29 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

JBarks — Fri, 17 Dec 2021 00:38:35 GMT

Hi Brad,

My issue was resolved. It appears someone else in this thread is having an issue though.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

Brad — Fri, 17 Dec 2021 17:30:28 GMT

Hi there,

Just checking in to see if anyone else still needs assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

StokeyO — Sat, 18 Dec 2021 07:59:32 GMT

Hi Brad, I’m having this same issue and am unable to setup my new device, is there a number I can call to troubleshoot?

Re: Installing Nest Doorbell (Battery), Not Downloading Update

integralist — Sat, 18 Dec 2021 11:20:01 GMT

I'm having a similar issue where the download is stuck at 18% then out of the blue I got a message to say the battery was at 0% and that the camera was offline. Then when I went to check bthe cable (as it WAS plugged in) and the screen went back to download stuck at 18%.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

integralist — Sat, 18 Dec 2021 15:07:46 GMT

I had to do to a factory reset by pushing a pin in the back of the doorbell (just under the usb-c input) and hold a pin in for approximately 20 seconds. Long enough to see a yellow light. But push until the yellow light goes out. After that I was able to connect to the doorbell and for the blue light to display.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

mbbauer10 — Sun, 19 Dec 2021 20:02:07 GMT

I am currently seeing this issue today. Have tried 4 factory resets on the doorbell over the span of about 4 hours and tried both 2.4GHz and 5GHz wifi frequencies. Still no luck.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

integralist — Sun, 19 Dec 2021 20:08:13 GMT

i had issues with the factory reset too. it wasnt until i realieed i needed to wait until a yellow light appeared AND disappeared before releasing the pin i was pushing ibto the reset hole. After that the reset worked. Note: I saw that both 2.4 and 5 ghz bands are supported but for me i have two wifi networks and one of them has 2.4 disabled and that network wouldnt show up, only the network with both bands enabled would show up

Re: Installing Nest Doorbell (Battery), Not Downloading Update

mbbauer10 — Sun, 19 Dec 2021 20:50:58 GMT

Thanks for the thought. I've tried that factory reset method 3 times. Have power cycled my phone, and tried both wifi frequencies again. Still no luck.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

robsmann — Tue, 21 Dec 2021 23:17:37 GMT

I'm facing this issue today while doing first time setup of Nest Doorbell (battery).

I have used the following steps:

Put the new Nest Doorbell on charging using the cable provided and a USB power outlet.
Open Google Home app on my Google 6 Pro phone
Add new device and scan QR code at the back of the bell
Select and enter wifi code
Select location of bell

Then it's stuck on Downloading updates. I did the same steps earlier today and Downloading updates percentage went beyond 50% but then got stuck. I reset the Bell and tried these steps again and now it's not going beyond 0%>

Re: Installing Nest Doorbell (Battery), Not Downloading Update

vp1 — Tue, 21 Dec 2021 23:29:32 GMT

Apologies for the delayed update. I reached out to Google phone support the same day and was advised to set it up in a new home within the Google Home app. That went through fine for me.

I don't know if setting up a new home is a solution for all but it worked for me. I wonder if I was just lucky that the download servers started working when I was setting it up in the new home, or if it's is a genuine setup issue.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

technicascholar — Fri, 24 Dec 2021 18:42:59 GMT

Same boat. Just factory reset it several times after removing the device from Google Home. On a separate issue, my Google Nest floodlight cam is also having issues. Starting to regret getting this new generation of Nest products. They don’t work.

Re: Installing Nest Doorbell (Battery), Not Downloading Update

technicascholar — Sat, 25 Dec 2021 16:26:10 GMT

Any luck with getting this resolved? I've followed the same steps as you several times and still have had no luck. My device is stuck at 0%. I even waited about a day to let it try and download; I was only able to remove the device from the app and restart the whole process.