topic Nest Doorbell - wireless - cannot complete setup in Cameras and Doorbells

Nest Doorbell - wireless - cannot complete setup

mickronh — Mon, 27 Dec 2021 16:00:32 GMT

trying to set up a brand new Nest (wireless) Doorbell. Trying to do this using the Google Home app. I have tried on both an Ipad, and Iphone. I get to the point where it is wanting to complete the setup, and I see a 'Downloading update' screen, and it just stays at '0% downloaded', for 2 or 3 minutes, then it fails with a 'There may be a problem' screen.

I can then go into the Google Home app, and see the doorbell device. When I select it, it wants me to 'finish setup'. So, I click that....and it takes me to a blank page, and the Google Home app hangs.

I have done the factory reset about 15 times. Have restarted router/wifi. Nothing seems to make a difference.

I'm about to return this thing.

Re: Nest Doorbell - wireless - cannot complete setup

MplsCustomer — Tue, 28 Dec 2021 01:32:43 GMT

@Brad(with Google Nest Support):

Could someone from Google Nest Support please address this issue (camera or doorbell setup hangs on "downloading update"), since there have been numerous posts about the problem? Some customers feel that it is a problem with Google Nest's servers, and that the update download will work if you try at a different time, but other customers seem to not be able to finish their install.

Re: Nest Doorbell - wireless - cannot complete setup

LessJess — Wed, 29 Dec 2021 18:04:07 GMT

I have these same issues using the nest home app! So frustrating!

Re: Nest Doorbell - wireless - cannot complete setup

DB_Bflo — Wed, 26 Jan 2022 13:50:08 GMT

Same issue here. What is the fix?

Re: Nest Doorbell - wireless - cannot complete setup

mickronh — Wed, 26 Jan 2022 21:37:43 GMT

I actually returned the one I was having an issue with, for a new one. The new one worked. No idea why the first one didn't work, and the second one did work.

Re: Nest Doorbell - wireless - cannot complete setup

AnnieO — Thu, 27 Jan 2022 18:34:31 GMT

I also cannot set up my new battery doorbell with my iPhone or iPad, despite following all the instructions for troubleshooting. I am about to return it and give up, too. All the posts about this problem seem to have someone come in weeks after the post saying "Is this still a problem?" without offering any troubleshooting advice or actually solving the problem.

YES. IT IS STILL A PROBLEM. How about offering a solution other than "get an Android device"?

Re: Nest Doorbell - wireless - cannot complete setup

Brad — Wed, 23 Mar 2022 16:22:51 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? It seems that it has been resolved with a Return, but I just wanted to make sure.

Best Regards,

Brad.

Re: Nest Doorbell - wireless - cannot complete setup

Jake — Thu, 31 Mar 2022 18:04:12 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake