topic Re: Google Nest Doorbell (battery) not showing up in Nest Aware, no functionalities in Cameras and Doorbells

Google Nest Doorbell (battery) not showing up in Nest Aware, no functionalities

K-BigBob — Wed, 29 Dec 2021 08:45:53 GMT

Yesterday I installed my Goole Nest Cam en Doorbell (battery). I started with the Cam which works perfectly. I got history, face recognition, detection zones etc. During the installation process of the Cam I got the walkthrough to get Nest Aware trial as well (which I activated).

After that, I installed the Nest Doorbell (the new version on battery) but I installed it wired so that it has continuous power, which is shown in the Home app as well (via an infinite symbol on the battery screen). However, I can't access my history for the doorbell nor does it recognise faces and I can't set any alerts for the detection zones. I can create a zone, but the alert section is empty to select which alerts I want.

When I go to the Nest Aware section in the Home app (Gear icon -> Nest Aware) the only camera added there is the Cam. First I thought that I might have to do with the trial, so I got the paid Nest Aware basic plan for a year. Still, the doorbell seems to be functioning as if it is without a Nest Aware subscription (only live feed, no history and alerts except for ringing the bell). I thought that one Nest Aware subscription covers all the Nest products in one home.

Could it be that the doorbell didn't get recognised/added to Nest Aware after installation? Any tips on how to fix this?

Cheers!

Re: Google Nest Doorbell (battery) not showing up in Nest Aware, no functionalities

MplsCustomer — Wed, 29 Dec 2021 16:39:50 GMT

@K-BigBob

Unfortunately, you can't get continuous 24/7 video history with the new Google Nest Doorbell (Battery) even if it is wired, per Google. (I'm just another customer.)

"**24/7 video history is only available for wired Google Nest cameras and Nest Doorbell (wired). Not available for Nest Doorbell (battery), even with optional wired installation."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cnest-doorbells

Re: Google Nest Doorbell (battery) not showing up in Nest Aware, no functionalities

Brad — Thu, 24 Mar 2022 15:43:26 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am afraid that @MplsCustomer is correct, 24/7 feed is not available as it draws too much power. It would be specific to event-based footage. You can still purchase the Nest Hello Doorbell (wired) if you would like that feature.

Best Regards,

Brad.

Re: Google Nest Doorbell (battery) not showing up in Nest Aware, no functionalities

Brad — Mon, 28 Mar 2022 17:14:36 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Google Nest Doorbell (battery) not showing up in Nest Aware, no functionalities

Brad — Tue, 29 Mar 2022 17:20:46 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.